Ottena Ltd

Great table and chairs, experience from website to delivery was fantastic, helpful staff and quick delivery would definitely buy from again, highly recommended, thanks

Fantastic benches. They send out a replacement part which was delivered fast.Thank you. We will be using you again.

Fantastic customer service and speed of delivery. My garden table and chairs were of a really high quality, so much so that I returned to Ottena when I wanted to purchase a further Adirondack chair.

A helpful and well run family business that's very responsive - and with super fast delivery too. Got to love a company where reforestation plays an important part of the process. Thank you.

Good quality furnture, very solid and well built. It arrived quickly flat packed on a pallet. Easy to assemble. I am very pleased with it.Exchanged a few emails with the company and they were helpful and pleasant to deal with.

Beware! They (Coastal Teak Ltd) came to our house without an advance notice selling their trees, promised that they will deliver to the LG floor - once the payment was made, they only brought the tree to the door front and said we won't be able to carry this downstairs". Tricking you and being nice only to a point of payment and leave you hanging once it's done. Won't recommend them."

Sent for a new parasol - no problem. Everything delivered as per.When I examined the bottom pole section it looked to have a few too many 'shakes' i.e. longitudinal cracks; along its length.I sent an email to Ottena, together with pictures, and they replaced the bottom pole immediately.What service - thanks Ottena!!Marvellous service.

We ordered a 6-seater teak table and folding chairs (2 with arms and 4 without). It was very well packaged, with the table wrapped as one unit and the chairs tightly in pairs with lots of bubble wrap and outer coverings to ensure there was no damage in transit. The first thing we noticed when we unwrapped them was the high quality and grade of the teak wood.There were a couple of issues that we were not 100% happy about but it was simple to contact Ottena and when explained that we would prefer to replace the four chairs without arms for four with arms (with an acceptable small upwards price adjustment) and a few of the allan-key adjustable bolts, this was all arranged without any fuss.We are delighted with the resulting teak table and chairsI know there will always be the odd occasion when not everything goes right first time. Good companies are where there is immediate attention to customer service and gives total satisfaction. Ottena is one such company.

Ottena has a marvellous customer service. Our Market Trader style umbrella must be at least 20 years old and yet when the mechanism recently suffered a broken pulley, Arron in customer care couldn't be more obliging, going out off his way to identify and source a replacement. Wonderful service. Thank you Arron and thank you Ottena. 5 Stars from me.

We are very pleased with our coffee table - it was delivered promptly and straightforward to assemble. The quality is excellent - attractive to look at and robust.