Milborrow Chimney Sweeps

The Job to clean the chimney only took 5 mins - 15 mins in total to set up and pack up. Yet the cost of £72 still applies. A rude receptionist who threatened court action as the payment was a few days after the job. You can get cheaper elsewhere, with a better customer service.

I found the customer service was brilliant. They were very good with responding to emails. The day before our chimney sweep appointment, they called both my self and my husband to confirm. I spoke with a female and a male at this firm and they were both friendly and polite. The guy who came out to do our chimney was on time, polite and got straight to work. He even left our fireplace tidier than before! Now I can enjoy the rest of my day off with out having to wait for any one to turn up or clean any mess left. Thank you! Aimee & Robert Rafferty.

Booked nearly 3months in advance. Rung the day before to check time etc.. waited on the day until after the latest time given. Rung to find out how long the delay would be and was told the visit wasn’t going ahead due to staff ringing in sick. But no one had let us know. So cancelled and used someone else.

This is the first time I’ve used Milborrow Chimney Sweeps and would thoroughly recommend them. Mark and Shaun arrived within the specified time fame and immediately got to work.The flue was swept with no mess and the wood burner and the surrounding area were vacuumed clean.Over the past year my wood burning stove had ‘walked’ by a centimeter or two on the glass hearth which, apparently, is not uncommon. It was carefully repositioned and the flue joints resealed. To reduce the risk of movement happening again the burner feet were very neatly siliconed to the glass hearth. A really professional job. Thanks guys.

Efficiently booked in and they rung the day before to double check the appointment.Their operative rang half an hour beforehand and said he was en route.Very well dust protected, cleaned up 100% and left the log burner better looking than before the chimney clean.

It was a pleasure and delight to receive a genuine chimney sweep at our wedding to help foster good luck for the marriage, the sweep was very well received by our guests as was his feline companion.Fantastic addition to our big day and helped make it all the more special for both Groom and Bride!

Contacted Milborrow last year to repair my flaunch and not even a year on I started experiencing water leaks inside the house.When we had the heavy rain a few weeks ago I had a pool of water inside the house. Had a good look around the stack and the flaunch and could see the cracks at the top and on the side where a repair had been made by Milborrow.Decided to call the company and spoke with several people but ultimately was referred to Kevin Giddings who was supposed to look at the pictures and make recommendations within a couple of days.I did not hear back from Kevin for ten days, when I did finally speak with him, he was dismissive, very rude and kept on giggling at the situation. telling me that he was busy and he had other priorities.Despite my initial gut feeling to terminate the call and find someone else to help me, I eventually agreed for Milborrow to come and carry out any remedial or repair work, Kevin also recommended I get scaffolding so they could carry out the work safely and with easy access.I hired scaffolding as per the images which was not cheap. Sadly when Milborrow arrived, they had a look and said there is nothing wrong with the chimney and was not sure as to why I had a leak, furthermore they said they had a site visit request on their work sheet which meant they were only coming to inspect and then decide what to do, however it was previously agreed with Kevin they would make repairs on the day of visit and the person visiting would be allocated to sort the problem out, I had waited three weeks before they actually came to the property.Definitely did NOT go down like Kevin explained.Not one to complaint but potential customers should be aware of the disrespectful manner and disregard from Kevin and the person that came out to my property.Not doubt they have lots of existing clients and probably most are not happy, I had a quick look at earlier reviews on here and they are also expressing dissatisfaction from this company.I will never ever call you for anything and I am so annoyed that I had the horridness of paying you for a poor service.You should be ashamed of yourselves that you are providing such a poor service and zero customer support.Hopefully anyone who does read this stays well clear of you and your lousy services.Not a happy customer despite giving you ample opportunities to put things right.I hope nobody else gets fobbed by you utter nonsense.Update to your response Thursday 24th November 2022.You are despicable, lying and disgusting human being, nobody shouted at you or your lazy workers who appeared to be more interested in smoking and throwing the cigarette buts on the floor.I hope people really see you for the cowboys that you are and the poor quality work that you do and you charge an arm and leg with zero customer support.Funny how fast your respond to my review, it must have hit a nerve sharing with the public how lousy your work is, you shouldnot be running a business it seems that you spend your times looking out for bad reviews, I am clearly not the only person who is not happy with your service.

I highly recommend Milborrow Chimney Sweeps. Steve and Ollie are very professional, kind, knowledgeable, patient, and they always arrived on time. Very polite and they both helped me a lot to understand what the problems were. Also admin and finance team are very helpful, professional and highly organised. They've even waived the charge for the day that the works couldn't take place because Steve found out that the issue was bigger than just a normal chimney sweep! In the end we ended up having all the flute replaced, log burner cleaned and sprayed, ropes renewed, capped off all the chimneys that are not in use and have a bird guard put on. All done in 2 days. I wouldn't go anywhere else from now on and happily use them for yearly sweep. Thanks ALL! Bee & Phil Laundy

We have used this company a couple of times in the past. I had a voicemail from this company today asking if we would like our chimney swept tomorrow, I immediately called them back to ask the appointment time available, and if I could call back to confirm a few minutes later. The lady I spoke with informed me that was not a problem, and they would be able to visit. Just spoken with a different person, who says the slot has now been taken, and a visit is no longer possible. Terrible customer service, if this was the case, I would not have bothered phoning the second time, just be honest with customers. I will not be using them again now, and will be informing many friends who use their services.