St. Columb's School of Music

I am disappointed with the customer service I received from this establishment when my daughter was unable to attend her piano lesson due to illness. I promptly called your school on the morning of the lesson to inform you of her absence. However, to my surprise, three weeks later, when we were attending for a lesson and without notice, I had to pay for the missed lesson as it violated your 24-hour cancellation policy. While I understand and respect your policy, I was offended that I was not informed of the missed payment earlier. A friendly reminder, either over the phone or in-person, would have been appreciated, especially since my daughter continued to attend lessons at your school after the missed lesson.When I expressed my opinion to the front desk lady, I was met with rude and dismissive behaviour. She said it was a bit stupid" for not knowing the policy and insinuated that she had too many students to remember to send me a reminder. I believe this kind of customer service is unacceptable and unprofessional. The only think she had to say will be something like "sorry