Guy's and St Thomas' Hospital Urgent Care Centre

Wonderful experience. I was in and out in 45 minutes with a bag of meds to help with my problem. Of course the wait time won’t always be that short, but they were so quick and efficient here and the doctor I saw was great. Reception was also very friendly and helpful.

The lady on the phone is extremely rude!The waiting time is forever and the reception staff are very cold.However, the nursing staff is kind and understanding.I dread to go to the hospitals now, don't wish to be faced by rude people at the reception to add to my already physical ailment. I understand that's their job and they deal with everyday, but being kind and sympathetic doesn't cost a thing. Please don't do this to patients, they are already in agony. Everyone knows the staff is underpaid but that's something to take with higher authorities and state and not on the patients. Only the nursing staff saved the ratings, else I would have reviewed the urgent care centre in minus. Extremely disappointed!

Unfortunately for me, I am not in the best of health I have Wolff Parkinson White…..I realized that They are very racist at this hospitalI came in with chest pain shortness of breath lower back pain and knee pain I missed my step while in transit at London Bridge Unfortunately for me This was the nearest A&E hospital. Been here since 16:25 pm I have seen every single white person come in after me seen and discharged with medication….Let's see what the outcome will be its currently 17:26 pm

Been in Urgent care centre most of the day, due to poor hand over from QE. But Charlotte from UCC was amazing, she went out her way to ensure we received quality of care and that we were not pushed from department to department with my elderly sick mum, her kindness and compassion made a difficult day a little easier, she is amazing. Credit to the NhsLaura from plastics came to treat my mum in UCC rather then in the hot clinic were people were trying to move my mum, who needed be in a bed. And a bed didn't fit in the clinic, Her communicate was outstanding, ensuring we had a plan, for my mum treatment that was suitable for all her needs as a high risk patient. She listened and took all her needs into consideration, was open minding and adapted her approach to my deaf mum. Outstanding treatment.

Took a friend here on a Sunday morning who I was very concerned about, given the person's state of mental health, was sent away and told to take the individual to GP or A&E. Absolutely disgusting treatment. Receptionist who works here is a jobsworth, who says it doesn't say XYZ condition on our website, and on that basis refused access to our of hours GP available at this facility to my friend. Avoid at all costs. Typical incompetent NHS.

Went to the urgent care on Saturday morning. All the staff was quite professional and helpful so it all went quickly. The service is well organized so you don't have to wait too long.

I was reffered to do an endocrine test after having GD and went today at first hour in the morning to the Southwark wing of St Thomas Hospital. It was my best experience ever here in UK from the ones being in hospitals. Feeling like in a private clinique. All the staff from the Endocrine and diabetes team were extra polite and proved lots of care. The lady that took blood sample were so lovely and sweet explaining with patience all the procedure. The hospital itself is so clean, I think this is the first time I ve seen since I came s in England such a clean hospital.I would definitely come back again or I will ask to be referred here. Also I was provided with a lunch pack as I need to fast and wait there almost half day. I will leave here a massive thank you!

Best experience! I visited the urgent care at 4pm on a Saturday afternoon, with a sprained ankle, which turned out to be a broken foot. Dr Margaret checked my foot, sent to x-ray, talked me through the results and next steps and helped fit the fracture boot. I was out in under 90min.Huge thank you to Dr Margaret, the friendly staff at the Reception and Dr Richard at X-rays. Professional team and just nice and helpful people.

Had an ear infection that suddenly got worse last Saturday. Went to the urgent care and I was in and out within an hour. The GP was helpful and thorough. I will definitely be coming back here if I ever need urgent care again!