CeX

Very bad the staff are miserable and don't khow nothing and what they charge for things is beoned me you give them games dvds they give you 25p and then they have the cheek to sell it at 2p0ond I khow lots of people bringing in console and what they get is penny's but when you go back they got that console selling 60pound its s big rip off

Terrible customer service. There were three guys working today and only one of them bothered to go on the till, despite a queue of 20 people. I gave up in the end - will buy what i want for the same price (but new) on amazon.

It seems you get locked into a system here of ever diminishing returns, if your laptop blows up under guarantee.

Terrible customer service. Stressful experience. When a customer is scammed in an online order and wants to return the order via local store , all the customer gets is absolutely no helpNever ever going to buy anything from cex ever again.Might as well pay slightly more to other retailers for smooth service!

I ordered and paid for an item online and as I needed the camera lens for the coming weekend, I opted for it to be kept in store and went to pick it up. Despite the fact that I arrived while they were closing, the staff made the time to locate my purchase and gave me the time I needed to fit it to my camera and make sure I was happy with it. The lens was well wrapped up and put in a crossbody carrier bag. I found the staff both friendly and knowledgeable about the products which they sold which is not always the case with tech shops. I was impressed at how they continued to serve me while they continued to close the shop and needless to say I was out of the store within 5 minutes with my purchase. Had it been anywhere else, they would have told me to go back the next day. While there are many CeX stores around the UK, I I know that they do vary when it comes to customer service. So far, I have found this store and the Camden store to be customer service motivated and if available, would prefer to pick up from them than any other store. Needless to say, I will be going back to the store again and hope that my first experience was typical rather than a one off fluke. As I will very likely use this store again. I will simply amend my review accordingly when the time comes If my review is unchanged from this initial review then i would definitely recommend to anybody that needs that extra help before purchase and help to pick the item that best suits their needs.

Customer customer service is a disgrace,from their supervisorhe tries to blame the company system constantly trying to argue with me..Felt like the guy didn't wanna sell the product wanted to buy an I macThere is keyboard and mouse. The guide doesn't want to give me the correct ones.Hegiving me a Dell one.

I bought a laptop to and I was told on the day the battery will stay up for eight hours but it happen it wasn't so took it back to get a refund or for them to sought a new battery the supervisor KC was very helpful and send an email to the manager to get a new battery rather than refund still waiting for the manager to get back to me.

Whilst trading in a item in this shop I was quoted a price at the beginning of the transaction, upon agreeing the price and left my item to be tested for a couple of hours, returned only to be told that the sales assistant made a mistake on the price, whilst talking to the manager, he blamed me for mishearing on the initial quote whilst there was other sales assistance next to him who heard the original quote price and corroborated it. Couldnt recommend this shop any less if it were possible.

They staff are kinda slow and in their own world but can’t expect much from a video game store.

THE BEST Computer Exchange (CEX) STORE (have been to a hell of a lot over time) WITHOUT A DOUBT! Whether you want to get good gadgets (laptops, phones, tablets etc.) at the best price or need to clear/upgrade your existing tech = This is the 'Mothership'/place to come to! Combined with the Excellent Customer Service that is brought to you from the perfect team in store = Don't miss out!!!