Holiday Discount Centre

Avoid, Avoid, AvoidRef: HB02294Holiday 24 June 2023Returned 5 July 2023I have used holiday discount centre a number of times for numerous holiday destinations. This time however I booked our family holiday in turkey, at a dreadful hotel called Ekinci Palace. I booked through a travel agent on holiday discount centre called HOLIDAY BUZZ…. Shortly after arriving at our holiday destination hotel we found the hotel owners to be extremely rude and hostile towards us after we complained about the disco music being played extremely loudly (to the point our windows were literally shaking) well past 1am. We were abruptly told to leave or change rooms. Due to the hostile attitude from the owner I called Holiday Buzz to find we had been given NO WORKING NUMBER. My partner spoke to the rep who told us to email holiday buzz and they would help us to move hotels.And so I emailed…. I waited all day for a reply to which I did not have any and so we had no choice but to change rooms and stay at the hotel until Holiday Buzz got back to me.The hotel owner moved us to a room with a broken shower and bed for my 6ft 16yr old son. I asked for a bed to be put together for him, but this was NEVER done. I emailed my travel agent again as I did not want to complain to the owner again at the risk of being thrown out with no where to go…!IT TOOK 5 days to receive a reply from Holiday buzz (promoted by holiday discount centre). And when I received my reply they done nothing except bat emails off between myself and the hotel owner. This made our situation worse as we were receiving nasty looks and being laughed at by the hotel staff and owners daughter. We were not welcome at the hotel AT ALL..Holiday Buzz did not move us and instead left myself and family at the hotel for the entirety of our holiday.!I have always recommended Holiday discount centre to friends and family, but now with the way we were left and ignored despite ALL MY EMAILS sent, I WILL NOT BE RECOMMENDING ANY MORE.!!!I am appalled and disgusted with this company and the way they handled/did not handle our awful situation. Since coming back home I have still been emailing Holiday Buzz to get an answer for the way we were left to deal with such an unwelcome and awful hotel that treated us extremely poorly, but I have been ignored at every step. None of my emails are being replied to.I would urge anyone looking at this company to continue looking elsewhere at more trusted and reputable travel companies as HOLIDAY DISCOUNT CENTRE PROMOTE UNTRUSTED THIRD PARTY TRAVEL AGENTS…We put our trust in these companies that should something go wrong they will be there to help and assist if needed, but this is not the case and unfortunately I found out the hard way.I would also like to add that I was informed hand luggage was included but got stung at the Airport for hand luggage and had to pay at the boarding gate £48 per hand luggage bag. We had three bags… and this was a one way fee I had to upgrade the way back to include this. My emails to holiday buzz even regarding this were ignored.? You could say our family holiday was doomed from the start.I am honestly utterly appalled with this company and how they have ignored my every concern and issues raised.

Advertising a price for a holiday to turkey July 10th icmeler £666 per person flying with sun express tried adding luggage on when luggage free with that airline . Offered transfer extra for twenty pound . Then said £666 wasn’t the price it was now £800 each false advertising . Leave well alone

HI, i have seem holiday to sharm al sheikh on 1 dec 2022 for £260.00 but when i contact holiday company they quote me £387.00 if the price go up by £20-30-or40 it's ok but they charge £127.00 more so i belevie the price we see the price we pay, but they charge more . so why holiday company don't show exact price, so we know our budget. so i think holiday company show cheap price to get customer, we are not blaming holiday discount centre, it's good web-site for holiday.

Be carefull as price says it ain't if they don't give you refund get in contact with your bank and get all money back thanks

They add baggage and transport on to the final cost.Last time we used them, we got a call the next day offering an earlier flight, to extend our holiday, free if charge. Took it without thinking, turned out the earlier flight Took us to Liverpool, with a connecting flight later in the day, so we got to our destination an hour earlier, but an extra day off work, and a day spent walking the streets of Liverpool! Be warned

They seem to ignore emails, never produced a contract for holiday. I would avoid this company they are shocking for customer service also keep your money when you can’t go holiday due to the new restrictions.biggest scammers ever, reply to nice reviews but ignoring the people they stole money from. Single parent of two and they took £850 without refunding it after we wasn’t able to go due to covid. Would never use this company again

Avoid! Shocking serviceI booked a hoilday yesterday 10:55 pm for a 4 star in Turkey they told me the price would be £769 for 2 we agreed on prices and I paid 5/10 mintures later after being on hold after my payment got took out they then told me my flights have gone up in price and it would be £49 pp more so I put them on hold me and partner we’re very upset and I was on the urge of crying so then we agreed to pay the extra as we didn’t want to loose the holiday soon as we said yes then they said sorry your hotel doesn’t have the availability anymore they then started showing us 1 /2 star hotels with bad reviews like “food is horrible” “don’t go etc “ “dirty rooms and pools “ we then declined all four of the other hotels they try to put us in . So we have asked for refund we haven’t had any emails or anything expect from bank statement so hoping to get my money back very soon they said 7/10 days maximum for it to go back in . I have never met a company that is so disrespectful /disloyal and to rob poor people to put them into an even worse dark hole . I would avoid this company at all cost! Rang up at 9:41 am this morning to ask if my refund has been processed and to talk about last night antics and they told me there is no customer service on Sunday? I mean why? What if we were trouble in Turkey and we needed customers service about our tickets our flights or hotel or anything? They are all Indian and I think it’s the same 3/4 people but I think they are using different numbers daily so they don’t get caught out in scammer people . I want my refund processed early than 10 days and I will Detele my review!

Customer service is terrible. Phoned and asked for a quote for a holiday and how much deposit would be and they guy on the phone said it's pointless ringing until you have a deposit. Very rude..not helpful.

Have been using holiday discount centre since 2015 and have had no problem with them whatsoever. I was about to travel to Venice 23 March 2020 but was given a full refund because of travel restrictions, would recommend.

Cheap range of holidays, directs you to 3rd party sites but I've booked two from here and both been a success! Will continue to use! Better than the mainstream On The Beach type sites where they charge an arm and leg just because they are on TV. All bookings I've made have been ATOL protected too. Recommend