Timclad Ltd (York Timber)

Summerhouse delivered February 2023. Paid an extra £120 for them to oil both back panels. Arrived and a few faults on delivery, company sorted these out and then asked me to sign a disclaimer stating there would be no more visits to repair any issues. I agreed I was happy with the repairs to date however I amended the form to confirm my usual warranty would still be in place as the joiner that visited to carry out the repairs confirmed that this was the case.Summerhouse is now leaking in at back and to date there has been no further reply to emails from company. Door has also dropped meaning not only sticking when we try to open or close, but also now can’t be locked with the key as it’s out of alignment.Company did offer to uplift and refund back when the first problems became apparent, however I have had decking built around summerhouse, stained it .. installed lighting, purchased furniture etc and I said all I wanted was for the faults to be rectified as uplifting and refunding was going to mean the decking I have paid for etc was wasted (picture attached)My advice would be to be careful when looking at reviews made at the time of delivery as my summerhouse that I paid £2k for less than 3 months ago is now leaking in at the back and I can’t lock the door. No reply yet on these issues from the company which I emailed over 2 weeks ago.

Watch it. The broker selling sheds will over promise then Timclad will wash their hands instead to take responsabiluty and provide good customer service. It's poor as they work with the brokers as a whole operation. Very poor service and I've asked for my money back after waiting 2 months before the delivery as it was such a poor service I was going to receive from the business. Be careful before you commit as they don't care about customers.

Ordered a charlotte summerhouse from this company and the quality is so good.Would definitely recommend this company and good customer service.

My wife and I recently moved to York from London, as I can work remotely. After we bought our house we felt we needed to build an office in the garden. We decided to go ahead with Timclad, York Timber, and it was the best decision.The installation process was incredibly smooth, the support during and after the sales process is second to none and the office is simply perfect.We highly recommend Timclad for the quality of the building and also for the superb customer support.

Great summer house, and really good value. The fitters were professional too.Just check with Timclad on mm vs. inches before you build your base! (when you find your 14' x 8' shed is manufactured in metric, and isn't actually 14' x 8'...)

5 star experience from start to finish, we bought the Charlotte Pent 8x8 Log lap. A massive thank you to Mark & Bob for the installation great job guys we love it so much. Thank you for adding our new summer house to your Facebook page it looks great. We will be definitely recommending you to all our friends & family,

Absolutely superb from start to finish. Ordered 8x8 Delux Pent and 10x8 Chalet Summerhouse from Rob at A19 Show Site. The whole buying process down to installation was a breeze. Me and the better half are delighted. Highly recommend to anyone reading this!!

Really pleased with my new shed. Great service as always, great quality. Highly recommend