Boots

Good shop ,but alot of offer bits you can not do as not enough items available to fill the offer . Shame

I had the misfortune to shop at Boots Matlock, they are seriously understaffed and it impacts customers as people queueing are leaving in frustration. I was there about 15 mins and after waiting for ages I was told to go to the cashier near the door who was walking round the shop finding things for a young woman and chatting for ages before she finally served me. I told her I had been waiting for a long time and customers were not being treated fairly she said oh and was disdainful. I expected her to apologise but she was huffy. There is another chemist called Manor Pharmacy where I will do my shopping in future. I would have thought the cashier would have passed my comments on to management instead of being rudely dismissive to me instead you have lost a customer of 65 years.

I visited for my flu jab. The staff in the shop, especially the pharmacist and the manager were fantastic. I saw them interact with a number of customers with complex needs on a very professional and understanding but firm way. So, I have nothing but praise for the staff. However, Boots is obviously under-resourcing its shops. The pharmacist had to do scheduled vaccinations whilst, at the same time, dealing with people walking in with problems that required their attention. Also the self pay tills were out of action so every customer needed a member of staff just for simple purchases. If Boots don't invest in their shops they will go downhill. So 5 stars for the staff, 1 star for Boots corporately.

Helpful staff, I've had my flu vaccine here over the last couple of years & have been impressed.Also, the No 7 products are good.My only grumble is that they could do with updating the store.

Queued for half an hour for a prescription pick up, queue was by the door! Not a solitary occasion either! Prescription had been sent from GPS previous day, still not ready. Unfortunately the pharmacy service is appalling since Phoebe left.Last 2 visits for prescription, things are back to normal, quick and efficient, great, well done!

It is a disappointing pharmacy/shop, it is closed at lunch time for some reason which an outdated practice and when in there yesterday a rude lady was rudely ushering customers out because “we are closing for lunch now”. It is unattractive from the outside as they look like they are expecting to be ram raided with unsightly internal sliding security mesh doors.

Unbelievable that this shop continues with outdated practices of closing at lunchtime, then the pharmacy often has no one between 2 and 3 pm.Very limited selection and looking very tired as a shop. Surprised its still open tbh.