Prestige Cars Kent - Service Centre

I initially chose to buy a car from Prestige cars because of their fabulous reputation and because of a number of recommendations from friends and neighbours. I bought a service package as part of that purchase, again, because of the personal stories I’d heard from others.Recently, I brought my SUV in to have a scratch on the front bumper, repaired. I told the receptionist that I would need a replacement for the time that my SUV was in the shop. When I turned up, they hadn’t booked the replacement, so told me I had to reschedule. The soonest appointment was 2 months later!I turn up to the later appointment on. Tuesday and the replacement they’ve booked for me is a VW golf. Certainly not comparable to the luxury PHEV SUV, but fit 2 car seats in the back, and so I didn’t really protest. I was told the repair would take a day or 2, and so I’d have the car back before the weekend when I had scheduled a family weekend away.Come Friday, I was told the car was still not ready, as it still had to “go in the oven” but that I could swap the old VW Golf for a new Audi A4, to which I said fine. We obviously couldn’t bring much for the weekend for 2 toddlers, but packed the A4 full and made the best of it. The car would now be ready Tuesday.On Monday, I phoned for an update and was fobbed off. Told I would receive a call back which I never received. Tuesday, I eventually found out that a) they no longer offered their body shop service to the public and b) they still hadn’t even STARTED working on my SUV which was dropped off a week earlier. I asked about just taking my SUV back, but was assured it would be done by COB Thursday ready for pick-up on Friday.I was finally able to pick up the car on Thursday evening and it looks (to a non-professional) good. They also decided to give the inside a thorough clean which was nice, but didn’t let it air out after. As such, the intense moisture and heat (internal thermometer said 35 Celsius when I picked it up) meant that the charging cables and bags were sopping wet and the adhesive for the boot liner had completely melted and come away which I now have to replace (not expensive, but certainly irritating). I told the rep who offered to ask what happened, but not to actually do anything about it. I ended up having to air the car out for 4 hours to dry it out completely when I got home.Ironically, I had asked on 6-8 occasions leading up to this for a trade in value as I wanted to upgrade to a newer and fully electric SUV from them, and this is the reason I was doing this repair. I have still never received a call back, and judging by their horrendous treatment, I can only assume they simply don’t want my business any longer.

Very happy with my recent car purchase, competitive pricing, with good quality stock.All the staff I encountered on site were super helpful, special thanks goes to Luke Russell my salesman and the guys who move all the cars around between the sites.I travelled out of my way to visit this dealership, and have no regrets, would buy again if the right car appeared.Thanks to everyone at PCK, was a pleasure.

Don’t bother with this service centre.I purchased a car from Prestige, 8 months ago. I was told to add the highest level warranty and service pack as it includes plenty of coverage, I did.2 weeks ago the engine light went on and the car went into limp mode. I called the service centre and they told me that they don’t have any slots to see the car for another 3 weeks. They did offer me to leave the car with them just in case they could squeeze it in, I did that. I asked if they can offer me a courtesy car, since that’s part of the premium service pack, they said they don’t have cars available for courtesy for another 6 weeks. I ended up renting a car which cost me over £1,000 for the duration of the upcoming ordeal.A few days later they told me they took a look at the car and there was no light. They offered to keep it a little longer for one of their drivers to take it for a longer journey, to allow for the light to go on again. I did.Again, they called a few days later to say, they’ve now driven it further and have had no issues nor lights and cannot do much more.I wasn’t confident in their checks but I felt, maybe best to just sell the car back to them. I picked the car up and it’s true, the engine check light was not on. I went to their showroom only to be told the outstanding debt on the car is higher than the value of the car, by almost £4K, over £3K of that is the cost of the premium service pack. I left disappointed, but at least I had a car which was working and had no issues.The next day, the engine light went back on along with limp mode. Of course the service centre cannot take the car in for another 5 weeks.I’ve now lost confidence in them and will take my car to the manufacturer.Why am I giving them 2 stars instead of 1? Their staff are friendly, not helpful but friendly. And their centre is clean with good facilities. But overall, don’t buy a car from these guys and if you do, avoid the useless service add-ons.

Peter was very reactive and very good at assisting with the warranty company. Would use prestige again

Prestige Cars Kent exceeded my expectations! Their service was top-notch. A MASSIVE shout out to Peter Cohen! Great communication, amazing customer service cant fault him at all! Keep up the great work.

Took my car (bought from Prestige) in for its interim service. The service was faultless from booking to driving the car away after the service. Sat in the very comfortable lounge and worked while the car was being serviced. The car drives like I've just bought it as well as being fully cleaned inside and out! Was looked after by Millie who was amazing. So polite and professional. Thank you Millie. Both me and the car were looked after so much better than any other garage I have experienced. Made the whole process a genuine pleasure.

They service is very bad I’ve been calling to book an appointment for service apparently they are too busy to call back to book an appointment I’ve been waiting more then a week still nobody has called back and I’ve paid for my free MOT and service

Peter was warm, kind, very accommodating and made adjustments like offering me hot drinks and turning off the air conditioner at my request, he smiled all through, a wonderful experience, thank you Peter, and Prestige you have a good one here.

I recently visited Prestige Cars Kent Service Centre, and I must say that my experience was exceptional, thanks in large part to their outstanding receptionist, Aaron.From the moment I walked in, Aaron went above and beyond to assist me. Not only did he handle my vehicle service with utmost professionalism, but he also took the time to provide me with valuable recommendations for places to eat and explore in the area, which made my visit even more enjoyable.Aaron's friendly demeanor and willingness to go the extra mile truly stood out. His knowledge, professionalism and attention to detail instilled confidence in the service being provided.As for the service centre itself, Prestige Cars Kent deserves every bit of its excellent reputation. The team's expertise and efficiency were evident throughout the entire process, making me feel like my vehicle was in capable hands.I can't thank Aaron and the Prestige Cars Kent Service Centre team enough for their outstanding service. If you're in the area and in need of vehicle service, I wholeheartedly recommend this establishment. They not only take care of your vehicle but also ensure that your overall experience is top-notch.Thank you once again to Aaron and the entire team at Prestige Cars Kent Service Centre for making my visit a memorable one. I'll definitely be returning in the futureP.s. also free cold & hot drinks :)

Peter from services was faultless. Communication was great. He sorted all my issues and was the most helpful person at the company.Going forward I would only communicate with him.