Jones and Chapman Estate Agents Prenton

Not very helpful. Decided to go ahead with our application which was a weight off our shoulders & felt hopeful, to be told the next morning landlord has changed his mind & going with another applicant. Now have to wait up to a week for our holding deposit refund. Back to square one for us.

5 Star service from listing to tenant find for my property . They vetted the applicants and found a perfect tenant match for my property. A special thank you to Libby Holleron and Jacky ⭐️⭐️⭐️⭐️⭐️

There are so so many aspects to this review, I have had some bad landlords in the past but nothing as bad as this branch.I was in my property for 3 months before I had to move out because the council put a probation order in place due to it not being suitable for living. (Through hazards in the property)But I handed my keys back on the 19/06/23. (Rent wasn’t due till 23/06/23)Almost two weeks after I received an email to say I was in arrears. After chasing it up the branch hasn’t even done the paper work to state I have moved out! No documentation has been done at all.Now I have to wait even longer to receive my deposit back. When they are at fault!They are self centred and don’t respect the customers.Jones and chapman maybe okay as a whole but this branch, give it a wide birth and find one which has morals.There’s so much more to this story but that’s a brief insight

Honestly, absolutely awful. Tried to up rent payments by £110 with 2 weeks notice and refused to acknowledge that this is illegal until the whole building complained and they finally gave the legal 1 months notice. No one ever answers the phone and if they do they are very rude. Complained multiple times about the state of the apartment and was ignored every single time. Just absolutely awful and I can't express the relief I feel now that I am away from them. Trust the large amount of terrible reviews this branch has received.

We are currently using Jones & Chapman and are in the process of renting a property with them. The estate agent James has been so accommodating, nothing has been too much trouble for him. He's kept us informed and updated every step of the way and has made the whole process so much easier and enjoyable for us. Couldn't recommend him enough and would absolutely use them again if we ever need an estate agent.

From the first mortgage appointment to the day we got the keys, Jones & Chapman looked after us during our journey every step of the way. Any issues or questions we had were dealt with promptly and in a reassuring way. Buying a house is a huge deal and there are a lot of things we weren't sure of but Kieran and Ed were absolutely wonderful. I would recommend them to anyone. Thank you for everything.

I was looking for a house to rent and move into and was ideal for it be quick due to circumstances. Kate who managed the house I chose was friendly, professional, responsive and informative.She helped me through every bit of the process and made sure it was as smoothly as possible, and was always there to answer any queries I had. I was never left wondering what was happening and managed to move me into the property within a week which was incredible.I couldn't fault Kate at all she was excellent.

It was a pleasure dealing with the lettings team in the prenton branch.They were welcoming and very easy to communicate with after such a stressful.They were very thorough at the viewings and Katie made the process so much easier with the swiftness of her responses and ability to find me the perfect home.Highly recommend and will definitely use again!!!

Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted.Spoke to the branch manager, John, who said they only have 1 viewing Clark, and they only work part-time. This means they can only do viewings on very few days.Awful customer service, and goes hand in hand with when I almost dealt with them for a mortgageBranch Manager was that arrogant that he couldn’t even stomach an apology