A Star Motors LTD

A Star MotorsI purchased a Vauxhall Zafira from Adam at A Star Motors on 29 November 2020. The car came with a warranty with an insurance company called Handler Protect. On agreeing to purchase the car, A Star Motors agreed to replace the front disc and pads that had come up on the previous MOT as an advisory and get a new MOT and service. They also agreed to order another set of keys as the car only had one key and wash the car and deliver it to me (a distance of around 15 miles).The car was put through it’s MOT the next day and the new discs and pads were fitted and surprisingly they delivered the car to me the same evening, although the car was not washed and the spare keys were not ordered (something about their usual supplier was not available). They did charge me £120 less for not arranging the spare keys.A few days later, I noticed the engine management light staying on. I took it into a local garage who diagnosed it with a P0171 error (Fuel Trim System Lean) but could not pinpoint it to the actual faulty part. It could have been a number of things with the fuel system.Over the next few days I called and texted A Star Motors and eventually managed to speak to Antony. He advised me to contact the insurance company as they don’t receive the cars back to resolve any problems and list everything that could have been wrong with the car. Unfortunately in order to submit a claim to the warranty company, they required a detailed diagnosis of the fault and why it had failed (as well as a lot of other paperwork I had to collate). Local independent garages could not generate that report, so in the end I took it to a Vauxhall dealer on 15 December and paid for a diagnosis report (£100). That showed that the Fuel Tank Vent Valve was faulty and stuck open. Additionally, the report showed that the rear brake pads were 100% worn with less than 1mm left remaining. This car had passed it’s MOT at Grays Tyres Services 162-168 Uxbridge Road, Hanwell, London, W7 3TB on 30 November 2020 in that condition.On 21st December Handler Protect declined my claim: “we will not pay for repairing or replacing any parts that we specifically state are NOT Covered or any parts that are NOT Listed on pages 4 & 5 of the Warranty Cover Document.”I tried again to contact A Star Motors to seek advice, but they did not answer my phone calls or texts.Eventually, I bought new brake pads and the new valve direct from Vauxhall and paid a local garage to fit, bringing the total cost (including diagnostic) to around £300. Less than a month after purchasing the car from A Star Motors.I updated Antony of these developments by text on 23 December and asked if he had any response.To date (6 January 2021) I have not heard anything back.More than happy for A Star Motors to comment back on any of these details.**Update following response from A Star Motors**Thanks for your response to my review received only hours after I posted it.My main complaints were1. No one returned my calls and texts, where I was trying to inform you of the problems2. Having to spend out money on a newly purchased car. I understand that dealers still have some responsibility for the quality of the car sold and can't put it all on the warranty company3. I think the value of the warranty is questionableOther than that, I am actually quite happy with the car.

If I could rate lower I would PLEASE DO NOT PURCHASE ANY TYPE OF MOTOR VEHICLE FROM HERE, They are scam artists. I brought a car of them which claimed to have no damage and in mint condition.Arrive on the car was pleasant at first view and the drivers were pleasant too until we inspected the car and saw massive paint scratch on the bumper all for wheels curbed and chipped and 2 of the tires had cuts in them. The seller also claimed the car was valeted and serviced but upon review the car was not and the car was filthy on the inside and the oil was black. Door casings where scratched and cut with the drivers side app seal damaged. We tried asking if we could test drive the car but the people refused to let us or even start the car.This car had a lot more issues than stated above but the car was in an absolute state and non of the damages and markings was mentioned and shown.We tried contacting the seller and had no answer after numerous miss calls and what made the situation more bad was that the drivers who delivered the car driven off with the car after I went inside to try and contact the bussniess phone number so I URGE EVERYONE PLEASE STAY AWAY FROM THIS PLACE AND DO NOT BUY ANY CARS FROM THEM.

DO NOT PURCHASE A CAR FROM HERE! On my first initial interaction, these people were wonderful and had great customer service. When we finally had the car, it went downhill very fast.There were numerous problems with the car. My partner was driving one day and the exhaust fell off the car, we went to Halfords who said that it looked like someone had done a temporary fix and very poorly welded on an already rusted exhaust. My partner contacted A Star Motors and was met by a very angry man down the phone who was very rude to her, this is not the first time they were rude to her.Suddenly when I phoned up, they were apologetic and changed their tune. I’m not claiming sexism, but it’s funny how they thought it was okay to talk down to my partner and apologised to me and not her.After I contacted A Star Motors. They agreed to partially cover the costs of repairs. However, I have phoned almost daily and have left 6 or 7 voicemails to no response, I’ve emailed about 10 times with no response and have messaged on WhatsApp, but they keep opening my messages and reading them but have not responded.This has been a long process spanning a month and a half. I’m still not getting any response to this day. AVOID THIS PLACE LIKE THE PLAGUE!

“Great customer service, Adam was more than helpful and was always going the extra mile with giving me information that I wanted, has loads of technical knowledge. Very impressed with how professionally they dealt with me. On top of this the car they sold me was top notch for an 07 plate it really was kept in great condition and they had no issue with providing a new MOT when I requested. Very pleased honestly wouldn’t have taken the time to write a review if I wasn’t this happy. Read the rest of the reviews and they’re really mixed but I guess cars go wrong here and there. Still really pleased and glad I went to the right place.

I would like to thank the staff at A Star for all their help. Im sure I asked more than 100 questions whilst there and all of them were answered truthfully. All the staff helped as much as they could and I walked out with a lovely new Audi A3 at a fair price and Amir also helped me to get a great deal on extending my warranty. Thank you so much! Would highly recommend. 5 STARS

Absolute criminals. Came to my house, met my children and still sold me a car with no brakes. The day after they delivered it the engine management light came on and i still havnt managed to find the issue. 2 years later im still spending money and time rectifying issues this car had when it was sold to me. All brakes had to be completely stripped and rebuilt, exhaust snapped, pipes taped up, MAF sensor faulty, fuel consumption ridiculous, failed every mot on emissions, was told it was serviced before it was sold to me... it most definitely was not! These people should be in jail not running a business in which they have peoples lives in their hands.

Bought a car from here for my father in law. The car was very good and totally as described also they agreed to put on a fresh MOT. He is very happy with the car and the service was nice and relaxed. Would happily buy from here again in the future.

They don’t even deserve any stars. At first, it starts off as a nice experience and it goes all downhill from there. The cars are dodgy and have issues after purchase as they dishonest in the information they give. I had to get hold of the manufacturer dealer in the end to find out what was actually happening to my ‘new car’. This proves the lack of communication as this went on for weeks. A total waste of time and money and it makes me wonder how they are still running as a business. I urge you that you DONT USE this company.

Complete time wasters! Highest bidder on my used car on EBay. Told me he was coming down the day after to collect however never turned up and did not respond to messages. Why bid on something if you are not interested?

I Booked a viewing for a car I’d seen online, saw it agreed a deal. They MOT’d the car for me and got it washed and it was ready to collect the next day. Really happy with the deal and car I got out of it. Gave me a great price on my car and a lovely new runner. Will definitely visit for my next upgrade quite soon. Thanks guys