Tucker Gardner Sales and Letting Agents Great Shelford

I rent a property manager by them and they do the bare minimum. They let the electrical certificate near expire before contacting me to arrange the inspection. It has expired by the time they got somebody booked in. I had an issue with their bank refusing a payment (the money was in my account and waiting to go) and I had to chase them a week to get them to take the payment. In the meantime they had credit control ask me why I hadn't paid and threaten me with fines and interest. They really don't seem to care about their tenants, I would avoid them if I had the choice.

I were with them as they are advertising a property I want to buy. They were very good showing me the property. They were very hard to get hold of by telephone. I have made two offers which were deemed low, this may be realtive and one shall accept. What kill it for me is the property is still available despite they said it was sold to someone else almost a month ago, moreover, i have no evidence that the owner have seen the offers I made, normally other companies send formal letters, no log or follow up on their system which other companies will allow one to do online. It seems to me like I were dismissed or excluded for something I have done which I am not aware of. As I were always chasing them despite being the buyer which something I have no explanation of.

I had a great experience with Tucker Gardner, specifically with Jessica Black. She was incredibly helpful, prompt, and professional. She made the entire process so easy which was amazing considering all the extra hoops we had to jump through being a foreigner here! Thanks again!

People looking for rent. They are not for you. Very dishonest and unhelpful. They will show you properties but I can guarantee you will never get them. They wasted my time on numerous occasions by showing me properties which they knew were going for sale rather than renting. I traveled 3 hours to see it and got my time wasted and costed me a fortune. So please find your selfies other more honest and helpful letting agencies to help you.

Alessia Musca at Tucker Gardner provided five star asistance for our recent issues at a flat with a failed washing machine. We were always kept informed and up to date and she found the best solution for us. Much appreciated!

EDIT from 5 star to 1 star. Avoid. After previously being happy with the service (see below) with regards to referencing and getting the property let to myself, I have been left overwhelmingly disappointed by the service once we have become tenants. Multiple problems, including mould (which is a health concern), leaks and ceiling damage, not being tended to fast enough despite living here for 2 months. Constant calls and emails, no evidence of progress after 2 months of collecting our money. Fast to get you renting, not so fast to help you once in. I am a landlord of a property elsewhere and know how much money the companies take from the rent that is due, if any landlord is reading this, you are unlikely to have happy tenants by using this company. prospective tenants, avoid.I leave the previous 5 star review as i feel it is a disservice to jessica who was helpful with her role at the company at the start, and as proof I am more than willing to give 5 stars when it is due, not just one to come here and complain.Jessica Black at Tucker Gardner, and the rest of the team, have been really fantastic with helping us relocate. We had quite a few challenges along the way, including navigating UK visa/immigration services, and they helped us with it all. Nothing was ever a problem, their responses were fast, efficient and friendly. Overall, we are really happy with their service and would like to thank Jessica very much for all her work so far on what is a very important life change for us in moving home.

I was assisted by Deborah in renting my property out. From start to finish we got excellent service from Deborah who went out of her way to help us in preparing the property to a high spec and then proceeded in marketing and finding the right tenants for the property. She was also assisted by Aleks who was responsible for the viewings and also did a great job. Great team at the Great Shelford branch. Highly recommend.

Sophie has been amazing from the begin to the end. The whole process was made very easy and stress free. We were kept in the loop at each stage and felt very looked after.Thank you so much Sophie for your amazing work. Wishing you all the best in the future.

Deborah Hunt from Tucker Gardner had been super helpful and patient with us in getting through the valuation of our property and taking us through the fully managed letting process. It was a pleasure to work with her and highly recommend!