Moneypenny

I’ve had a really positive experience using this company.I’ve been using MoneyPenny since the start of the year and have had nothing but a great experience with them. Their staff are friendly and professional, and represent my company extremely well, in fact, I’ve even had my own clients comment on how friendly the ladies on the phones are.I’d strongly recommend this company to anyone who needs to outsource their calls.

We have been very happy clients for many years. The level of service Moneypenny provide is tailored to your business's exact requirements and does exactly what it says on the tin. Every single member of their staff is highly professional and represents your business in the best possible way. Highly recommended.

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The invoicing system is a little problematic which led to over-billing on multiple occasions and under settlement on others. Constant changes of account managers without notice, leading to inconsistency and confusion of what was said or agreed by whom. The PA's are excellent but the management need to have respect for small businesses too and not only the big businesses. I literally had someone from the team screamed at me on the phone today for asking questions about why something was changed without any notice. Account package agreed on, and confirmed by email, kept changing from one account manager to another and only found out occasionally when I had time to check the payments I was making. I had 6 account managers in a period of about a 1 year. The biggest disappointment was following up on a query for nearly 3 weeks and it turned out that my account manager I was relying on for support had been assigned to another business but no one was assined to mine. I often had to turn to the PA to go beyond her responsibilities and help find someone to sort issues for me. Maybe when my businesses starts making £millions they would demonstrate some common decency then, but I very much doubt anything could convince me to use them again.

The facilities are excellent and the staff friendly and helpful. I was however horrified to see racist behaviour in the downstairs kitchen area; a man on his hands-free telephone, obviously already stressed, barged my black female colleague out of the way to get to the fridge. When challenged by the black female about his behaviour, he because incandescent with rage and used profane language in a public space within earshot of all the users present at the time. Whilst obviously it cannot be proven that the behaviour was racist, I do not think that the very angry man would have behaved in the same way towards a 6'3 male rugby player!"

Can't fault them for the service they provide. Always looking to provide value and well worth the investment

Best small business decision I have made. Great value, excellent service, people and software. Laura Bethans has been particularly amazing.

Used Moneypenny for a few years and always a great service.