Waitrose & Partners Thame

Middle aged female staff that are even more arrogant and stuck up than the customers. Staffing needs a shake up. Poor example of jlp customer service.

This Waitrose is a very large store with lots of choice. There are many checkout locations which make for much shorter lines.

UPDATE!They just done it again! See the photo's! Today, 20th July, they've just delivered items with a best before date of 21st July (tomorrow). I better use them today then! Dumping old stuff on home delivery customers is obviously store policy. This happens EVERY week. Sometimes stuff is out of date the day it is delivered. And not just 'best before' dates', they do it with 'use by' dates too. For goodness sake Waitrose... Get a grip!Like others, I keep getting deliveries of near out of date produce. Today they delivered 3 items of veg were out of date tomorrow. I hope they don't make any more stupid excuses regarding their picking policy, as I've seen and heard it too many times. I'd previously stopped buying meat from them due to this. Now it looks like I'll just be buying cleaning items. Waitrose, don't bother to reply. No one believes you, and it's obviously your policy to dump old produce on your home delivery customers. Whenever I go in the store, I can ALWAYS find stuff that have a good few days left on them. So I can't believe that you can't. As I said, please don't bother replying with stupid excusex (again, as usual). You've lost the business as far as food is concerned. With your prices being so expensive, I'd have thought you'd make more of an effort.

Delivery staff are always very friendly and helpful and within the hour slot selected. I look forward to seeing them and groceries are always well packed easy to transfer to kitchen.

This branch of Waitrose is the preferred supermarket for our weekly supply of fruit, vegetables and groceries. The entrance to the car park is conveniently situated on the outskirts of the town which means that we have he minimum of traffic congestion on our journey there. There is no charge for parking for a period of up to 2 hours and it is unusual not to find a space in which to park.The quality of their fruit and vegetables in generally good and there is reasonable selection of groceries although the element of choice is restricted by the size of the store. The staff are very willing to help and one is made to feel welcome there.As card holders we enjoy the benefits of free newspapers and cups of coffee!

Shop here now and then and each time I go in the more I realise how shabby it has become over the years. Fridges continuously breaking down. If it isn’t one it’s another the next week. Floors are worn, bulbs not changed in certain fridges, freezers leak, and the toilets are… well… they need attention. Stock is always good and service as well. But it needs a refurb, it doesn’t match the other local ones for modern vibes and cleanliness!

From parking to customer service, this is a great supermarket. It stocks some unusual items including artisan breads and own brand world foods. There's a serve-yourself tea/coffee stop (bring your cup) and it does sandwiches. Loss of gift ideas, too, and a little homeware section.

Don't use their home delivery service. They use it to dump their old and near out of date produce on you. I have been in to see them NUMEROUS times about this, but they just continue to do it. Chicken that's out of date the day after delivery is of no use to me. Go to ASDA in Wheatley instead. The quality is better and the prices are FAR cheaper. Waitrose, I've given up telling you!

To begin with I will say...I am not a Waitrose fan....I think the prices are over-inflated and I am not sure why anyone thinks they are a super-store" but

It's Waitrose! Great selection. Great staff, and prices to suit most pockets.