Metal Crumble Jewellery

I recently went to Metal Crumbles to ask if they could make me an engagement ring for my partner. From the moment I stepped into the shop, everyone was helpful, kind, and put me at ease. Not only did Roger make a truly beautiful ring (in a short time-frame), he told me about the history and composition of the stone we used - and even wrote the info down for me. Everyone was brilliant start to finish, so thanks to you all. (And, thankfully, she said yes.)

Apologise for the length!! -I took 2 pieces of mums jewellery that needed work, they're very special to me.Gold chain needing a new clasp the other a gold platinum diamond ring needed resizing.I should have seen the red flags, however, MC was recommended to me.I left £35.00 cash deposit for the clasp & he said he would call me with a quote on the ring. Roll on 8 days, I called and assistant says he'll call me tmrow. Tomorrow and day after come, i call again, 'Oh, hasn't he called you?'The next day she says he's been really ill, could've told me that in an instant.I get my quote of £150.00 weeks later. I say Ill pick up the jewellery. A week later I still hadn't picked up the items so I call and speak to assistant who says I should speak to Roger and that he is there now. She gets back on the phone, he will call you later. The next day I call& Roger picks up, he tells me he doesnt remember saying he'd call. I understand people get busy and forget things. Each time i called i explained who I was & that Id left a £35.00 deposit. My call was to say I'd changed my mind and to go ahead & resize my ring. He did that pretty fast. I picked up my jewellery and on his receipt copy was written £35.00, £145.00 = £180.00I tell the assistant Ive paid the £35 already, and I leave.I've got to say both her & Roger were both personable even though I think Roger lacks customer service skills. No doubt my ring looks lovely, but I havent bothered to look at my chain properly yet.2 days later, I get a flippin text from assistant saying she had spoken to Roger & he said I hadnt paid deposit, so if I'm passing *lists opening hours, please drop in the money!!My response was, if Roger can't keep his books straight, don't put it on me & I am actually a very honest person. To accuse me of being fraudulent had really pissed me off. It spoilt my entire day even more spoilt my whole experience with them.Roger sent me a text saying it was an honest mistake. Did you check 5 x over to make sure I hadn't paid and were yur books in order before you accused me of lying?I took a pic of my part of deposit in case i lost the paper, clearly says deposit!So yes, unfortunately my story has been relayed quite a few times. Pretty expensive for a new clasp, but you know word of mouth and all, I shouldn't have been so lazy.

We had platinum wedding bands custom made here, the customer service was exceptional and our requirement were met to the letter and the appointments were very flexible. We also had the engagement ring altered and they applied an incredible attention to detail and considered the antique piece.

I popped into this lovely shop today and picked up some pretty solid gold hoop earrings. I have been looking for earring like this for ages so I am so glad I stumbled across them. I rarely change my earrings and wear them 24/7 so I prefer solid gold as gold doesn’t irritate my ears or tarnish. They were a really good price for solid gold earrings too- I don’t feel I could have found them cheaper outline. Finally the sales lady was great, she was really kind to my 3 yr old son and make the experience really enjoyable. I will definitely be popping by again.

We got our wedding bands made at Metal Crumble. They were super friendly, helpful, knowledgeable about the options, sizing etc. They were able to make the bands promptly and they fit perfectly. Great experience - would recommend.

Georgie and Roger sorted our wedding bands with professional friendly consultation fitting my wife's to match her engagement ring perfectly and mine fit well. Both very happy with the service and personal approach. Recommended.

Roger and his team were amazing at creating a bespoke ID bracelet for our daughter as well as a wedding band for my husband. They’ve also reduced the sizes of my rings for a super descent price. They’re always going above and beyond whilst working with high quality materials, all done with taste. Highly recommend this shop!!

My fiancé and I recently had our wedding bands made by Metal Crumble after they were recommended through a friend. We had been struggling with what bands we should get and both Roger and Georgie were really lovely and super helpful. They made the whole process very smooth and we are both extremely happy with the results. Thank you so much!

Roger supported and advised us throughout the process of personalize our wedding rings. A very professional, friendly and creative consultation making my partner' ring to fit perfectly and mine fit well too. Thank you for your patience and guidance! Highly Recommended.**Gay friendly**

I have been buying my jewellery from metal crumble since 2005 and the design, exclusive and durable helped me decide to only purchase from them. The knowledgeable personnel are trustworthy and always helpful!. I am so happy with everything and I would like to say a big thank you to the members of staff for their honest and sensitive service!