The Cumberland Hotel Bournemouth

Hotel urgently needs a general refurbishment. Generally clean, but when you start looking closer, not that good. Evil is always hidden in details. Reception staff friendly and efficient. Lift is a disaster - slow and accepts max 3 people. Pool-needs tidying and refurbishment. Parking on site-difficult, although shared with 2 nearby hotels. They tried to charge us double for breakfast - be careful. Breakfast itself-poor with littke selection. Maybe it's highest time to realise that hash browns, bacon, sausages and cold scrambled eggs are not best options for everyone and world's cuisines offer a lit of delicious breakfast dishes. Advice - book without breakfast and then pay in restaurant for breakfast - cheaper and better taste.

Ok hotel. TV didn't work properly in my room and the shower wasn't very powerful. However, the bed was comfy, the room was clean and the staff were helpful.

Spent a lot of time in the lounge enjoying some great soft jazz/ambient music to sip cocktails to. Restaurant food delicious. Although I didn't book accommodation there I can only base my comments on part of the hotel. Staff efficient . Food good and affordable. Out door swimming pool and seating area very popular . Will book next year.

Attended a festive dinner with Tina Turner tribute act, followed by DJ. Planning of event was very good, service was excellent. Food was good and all served in a timely fashion. Overall hotel clean and tidy and would recommend

The Worse Hotel We Have Ever Stayed In , Do Not Book Here …… Rude Staff And Out Dated Hotel!Possible the rudest staff members we have ever come across and others guest agree !Lisa the front desk Manager laughed at us and was speaking down to us whilst we was checking in and had the worst attitude ever along with the other front desk lady .Room was terrible with our view facing a brick wall. Hair dryer was broken and room having a funky smell and when we reported it they simply didn’t care !It felt like we was in an old peoples home whilst staying here and it needs some serious TLC as it’s dirty in most parts and most things are broken.I must say the bar manager with glasses was very polite and attentive so that’s one good thing !But as a whole the worst experience ever and we are expecting a full refund as it was my dads 70th and it was ruined!!!!

Lovely hotel with very helpful staff.Quite a walk from the pier and town centre, but great views from the hotel.Dining area very nice, breakfasts excellent. Evening meals, great choice and beautifully served and presented. My own personal negative, if I can offer one, although there was a fish option every night, I would have liked traditional and chips.Our last night was our wedding anniversary and we were presented with two glasses of bubbly! Thank you.Overall a great stay and a great break.

BEWARE!! Although it does not state it anywhere, it’s only “small dogs friendly”, unfortunately you are just allowed to book a room if your dog is a called pocket dog as in under 10 kg!!!! I wish I had known this before booking and having to go through the hassle of cancelling and etc. Luckily to be in the safe side I chased them up about if there were any dog policies I should be aware of and being told that only such small dogs are allowed. Small as in very very small dogs. It is NOT stated anywhere and even when you query about taking your four-legged friend no one will tell you about this part of the policy so that basically then you can’t cancel it until it’s a chargeable timeline or until you drive up there and face the fact you are not allowed to stay. I had to email a few times until someone told me this so please just make sure you contact them before you book!

Was only visiting friends staying at the Cumberland Hotel, so I can't comment on the rooms, though they were very happy with theirs. We did have three meals there and found the food excellent. The staff were professional, polite and helpful. Sunday lunch was especially nice and very good value.

Awful. Bedrooms very small no upgrade was availableinsincere staff would not even allow a complementarycup of coffee as part of the voucher was missing,this is after spending in excess of £1000. onrooms and food/drinks unbeleiveable.Wanted to charge maximum price for breakfast.No Thank You.

Attended a wedding anniversary party. Beautiful room, lovely food and fantastic professional staff. We had a wonderful evening. Beautiful art deco hotel right on the beach front