Pen y Maes Health Centre

November 2021 had terrible chest and throat infection. Surgery didn't care, told me it would clear up in few days despite the fact i was in agony, couldnt eat and throat was closing up. After over a week they agreed to give me antibiotics then didn't send the prescription off. Had to go to A&E for something they could have prevented.September 2022 minor injuries hospital in mold told me to make GP appointment for shoulder injury, triage nurse refused to let receptionist make appointment and told me to go back to minor injuries.This place should be shut down.

I moved to Wrexham autumn 2019 and registered with this practice. Over the period and other than the regular checks they make on a fat old Scotsman, blood press, blood sample, alcohol intake and God Bless 'em, they believe me, I have had only three occasions to call on their help for a proper" reason. Every time their care was off the scale and that was from receptionist

Not worth the one star in my opinion. Every single time I’ve called to make an appointment, I’ve waited on hold for at least 25 minutes. And then I’m told to call back after half 1 because every single morning appointment has gone.Doc finally called me back and set up a prescription which turns out never actually got created so now I have to ring up again and request another. No communication, I’ve been waiting ages. Absolutely not okay.

hope this place gets shut down or something. had items missing from my prescription. had to be off my medication due to the wait and now had to phone up and when i explained with the receptionist what has happened she started blaming me for not calling earlier like the fact that the medication being missing was my fault. if you can choose your GP don't go with this one avoid it like the plague.

Absolutely shocking. Whatever you do don't be ill or worse disabled and expect help from this practice. Receptionists are rude and obstructive and tell lies.They look through you and openly admitted talking about the patient in front of the family. Their complaints service is offline as is e consult and appointments are impossible to get.Only one person in the building seems to have any compassion. As a health professional I'm horrified.

worst surgery in wrexham, possibly Wales. Never had a prescription on time, never any drs to sign it - despite the consequences of the patient not having meds being dire. Disgraceful place, not fit for purpose.

In absolute agony with slipped disc in my back. After calling asking for an appointment today I was told I'll get a call back. Later in the day I received TEXT for a telephone appointment for in 8 DAYS time! I called them back and explained AGAIN that I'm in agony, and how I collapsed this morning dropping my little girl who has autism age 3. They told me they can't do anything and to go A&E, I explained I have no family or child minder so there's no way I can take my autistic toddler there, as she will not tolerate the 12 hour wait!!!!!! I once again asked for the magical nurse practitioner to atleast call me rather than a text! She hasnt even spoke to me or asked wat my symptoms are! I've begged for pain killers to see me through the next 8 days til my telephone appointment, which they said they couldn't! Wat an absolute disgrace of a doctors surgery! They dont deserve the 1 star! The place needs sorting out once and for all, this is not acceptable. Shockingly poor service! This is our health people, we shouldn't be treated so poorly!

Absolutely dreadful52 minutes on hold and then call disconnects.On going health issue that I have to discuss with the Head of Medicine otherwise known as the ReceptionistHad Blood Tests, had telephone results 2 months later!!! During this time I had spent 7 days in the Maelor, call was received during my 2nd stay in Hospital.District Nurse who visited me to change dressing advised me to contact GP to discuss a possible problem with my wound, Head of Medicine informed me to speak to the Nurse!!!! Absolute Joke, Shocking, Disgusting

One star only because I can't give 0.My issue isn't with the Dr (I've only seen one and he seemed quite good). My issue is with trying to get to see a Dr in the first place. Trying to get an appointment or speak to anyone remotely helpful is a joke.... I went to see the pharmacist who told me I need to see a GP. Walked next door to ask for an appointment and was told I couldn't have one, would have to telephone in the morning for a triage appointment. Your own pharmacist has said I need to see a GP.It's not the first time I've had issues trying to book appointments. The level of care offered by this practice is appalling. It is not difficult to have an appointment booking service. Instead I have to wait for a phone call (if I get that far) that can come anytime I'm at work. Where I used to live, they at least used to give you a 2 hour window if they were doing phone appointments. And no, receptionists should not be asking for medical information. They are not qualified to judge it and it is supposed to be confidential. Everyone in the waiting room can hear what is being said. Will be putting an official complaint in.

Been unwell for weeks.First they don’t give you time when you do get a phone appointment and then they give you a phone appointment in two weeks time!It’s like they’re waiting for you to die.They done give a damm it’s like patients are an inconvenience. The receptionists apart from the man there are useless