Argos Braehead (Inside Sainsbury's)

Penny was amazing - no hassle return on a faulty hot cup machine and sorted us with a temp kettle until a new hot cup is available - first class service

I was delighted to receive my new Airpods for Christmas. Within the first week of using them, there was cracking and volume problems. I first contacted Apple's Live Chat to gain their expertise. After an hour with no success, Apple advised me to book an appointment in their Braehead store. This was not a good experience. The diagnostic showed no fault and after a further hour speaking to staff and finally the manager, I was told to return to Argos. I was met by Sharon, a very friendly and helpful member of staff who within 5 minutes had taken my information and organised a replacement pair. Argos is not a shop I visit very often however I was delighted that their customer service was exceptional. I cannot say the same for Apple Braehead, where I was left feeling patronised. I am glad that these Airpods were purchased from Argos and not directly from Apple. Had they been bought from Apple, I am certain I would still be left with a faulty product.

The staff is rude I had a return items she just says you have to contact your manufacturer but when I called them they told me no need they should give you refund

The staff are extremely rude, I don’t understand why they are so unhelpful and nasty towards customers. I have shopped in a number of Argos stores over the years and find this store to be very poor in comparison. I was returning an item today which I ordered online, picked it up in store but it was faulty when I got home. They were so unhelpful and nasty today, it’s not my fault the item was faulty. The two woman behaved like a tag team to be rude and nasty. Avoid this store.

Argos itself is fine - a fairly good process for click and collect.The staff, however, have very poor attitudes with 0 customer service skills. This is something that I have come to expect in general from Argos (but in particular from this branch). It is almost as if it is a chore to ask them to collect your item from behind the counter. Very strange to work in retail yet have the attitude of not wanting to help customers - some of which may be older and less familiar with the purchasing process.Its a shame as the Sainsburys as a whole is really good store with nice, helpful staff.Argos are letting the side down badly here.

Located inside sainsbury's, Excellent store Clean and well organised, Using the tablets to browse the catalogue and pay for your items making your shopping experience flawless easy and simple.Via Google Pay .Did not wait long and my other was ready asap.Easy access , free parking , over all great shopping experience .

My son recently bought a gaming headset £90. Unfortunately it snapped. When he tried to return it he was told that it wasn't able to be returned because it looked like intentional damage. I called Braehead store when my son came home and spoke to duty manager Gary. This young man has exceptionally good customer service skills. ( I am a customer service manager myself) . He took the time to listen to my complaint and sorted it out within minutes. Please make sure he gets credited for his excellent customer service.

Great staff and great service. Staff are put under a lot of pressure and I do not think they get paid enough for what they are made to deal with. I've never had an issue shopping here. I read the website properly therefore stock is always available in store when I go. Staff are friendly and helpful at this branch.