Lloyds Pharmacy

Great for the holiday essentials

Female Pharmacist was rude, unpleasant and unhelpful. Didn’t want to help or give advice. If I’m honest it would appear that she didn’t know what she was talking about and had no knowledge! Won’t be using this chemist in the future.

For those worried about hospital waiting times or appointment delays, worry no more as Lloyds Pharmacy will astound you with ineptitude and the slowest service you'll ever receive. Anywhere. Thankfully there's a place to grab a coffee whilst you waste your day waiting for the computer systems to work or the two tortoises fumbling their way behind the counter. Let's build the smallest and least efficient pharmacy ever inside a large West Yorkshire hospital. Scavenge the bins outside for your medication, it would be quicker.

I'm absolutely disgusted by the service or lack of from a member of the pharmacy yesterday (female, blonde hair, cream/white top with sparkly trim) I would have thought that an in-house hospital pharmacy would encourage their staff to be caring, empathetic and compassionate towards their customers. My sister has stage four cancer and needed some bonjela to help ease the pain of mouth ulsers. I had inquired if they had any adult bonjela because all we could see on the shelf was the infant type. The blonde woman got some from behind the counter and asked in a rather annoyed fashion, is it for her?"  gesturing to my sister in a hospital wheel chair. I said yes its for my sister. She asked "is she a patient ? " I assured the "assistant" my sister was the patient. Then she said "yes but is she on the ward because they (still don't know who "they" are ??) should know we can't sell it to patients without a prescription!"My sister doesn't get bonjela prescribed

One of the slowest pharmacies ever. They should straight up remove Lloyds pharmacy and replace it with a different one. Lloyds and their people do not care neither. They could try to speed the process up. I do understand that they cannot be rushing as they can give out a wrong prescription however, waiting 1.5 hours for a tiny tube of cream where there were only 3 people in queue??? Hello?You do not have to rush the process, but you can at least walk at a normal speed, not the slug speed, and stop talking to any staff member who walks into the pharmacy.Also, a little smile would not kill. If you are in a hospital pharmacy of course you (the patient, or person responsible for a relative who's a patient) obviously won't be in great mood so to see someone smile to you and talk back nicely may visibly not make someone cheer and jump in the air out of happiness would it'd just feel different. It'd feel like people (like ALL people) are here to help, and those people are the staff members who we'd think are people who we can trust; irregardless of the department, you are in.

Terrible service,it took 25minutes to get my prescription and the girl behind the counter was like a robot, every word was exactly the same to every customer,I'm talking about the lloyds in pontefract hospital, I went the other day, you would think with all the covid they would want you out quickly, it was packed, some with masks ,but alot just had them pulled down, it was bad ,sad but true

The system of giving out prescriptions really needs addressing as it simply doesn't work. When handed in you are asked to wait in the foyer and given an approximate waiting time. All good so far. The issue arises when the prescription is ready. A name is called from behind a partition so to hear you need to be 2 foot away not in the foyer as requested. Maybe a number system or or least a tannoy system could be introduced.

Absolutely appalling service all round. The staff seem oblivious or unconcerned towards patients waiting to be served. NO apology, NO polite greeting, NO thank you, NO manners!The instruction leaflets for my forthcoming procedure which were supplied with my medication are unfit for purpose. Incredibly small print made all the more difficult to read owing to being so feint, and with part of the letters missing. Obviously whomever prepared my prescription just didn't give a damn!The sooner Lloyds are replaced the better for all concerned, they are utterly abysmal. What a shame I had to rate them with even one star, zero should be an option.

Worst service possible at a pharmacy. Waited in excess of 1 hour for some antibiotics. Half the prescription was missing. 8 days later I'm still waiting for the remaining prescription

The pharmacy is brilliant helpful and called me back in a very hard time.