ASDA Opticians

Have been a customer of asda optician for years and have always been more than happy but now feeling really unimpressed. Having waited a couple of weeks for an evening appointment to accommodate work hours, it's been cancelled short notice due to illness (I understand everyone gets ill, this is not the issue). I now find that little to no effort is being made to offer a suitable alternative bearing in mind the time required and the length of time already waited, a further 2 to 3 weeks is just not good enough. This was not a standard appointment but one to address a sight problem. Doubt I'll be back.

I just want to compliment Helen on the service she gave me today, very helpful nothing was too much trouble, a real credit to the team, well done

Excellent service by super friendly staff on both of my visits for eye test and the collecting my glasses. Very impressed

Very friendly staff always willing to help

My husband and I both had eye tests at Carlisle Asda opticians today. All the staff were friendly and helpful. We hadn’t been for two years and it was a different optician from the one we saw on our last visit. He was very friendly and made us feel very much at ease. This will be the fourth time we have used Asda for eye tests and new glasses and have always been satisfied with the service we’ve received. Thank you!

God awful experience. Turned up for appointment merely 7 minutes late as we left early but still got stuck behind a tractor on the journey. Woman at the desk didn’t hesitate to treat my partner rudely and say with a horrible attitude that we should’ve called ahead as my appointment had already been given to someone else. I can’t make phone calls due to anxiety, which is something I wear a lanyard for - a lanyard I was wearing as we visited the store. My partner couldn’t have called as he was driving. We couldn’t have predicted we’d get stuck in traffic. We weren’t even given a chance to explain our lateness or rebook an appointment - we were treated with horrific disrespect as soon as we got there and I highly doubt we’ll ever return. Extremely disappointed with todays visit. Do better.

First time I've used the opticians in Asda and have been more than pleasantly surprised. The staff are fantastic and friendly and a bonus that you can call in store with any queries.

Called 5 times over the course of a day with no answer, decided to just travel the 6 miles to the store, maybe grab some stuff while I'm there, went and spoke to 1 of the 2 receptionists standing and asked asked the next time I'd be able to get an appointment would be to be bluntly told september" .maybe need to have a word about the professionalism."

Thank you to Lisa and her staff (sorry I don’t know all your names) who were extremely helpful in sorting out some logistical problems associated with my order. Thanks for keeping me fully updated and informed throughout the process. I collected my glasses today and I am delighted with them. Thanks again for providing an excellent service.

Great service.