The Magic Touch (GB) Ltd

Excellent customer service - really efficient and proactive on the phone with the order and resolved my issue promptly.

Their Glitter HTVs are faulty!. Impossible to workout. They dont accept it. You pay the return post, and they cut a 20% handling fee for the faulty product.

Fantastic company! So professional which is rare nowadays, they even phoned me to see if i needed a vat receipt, no order is too small and the level of help if needed is excellent. Buy with confidence with this 10/10 company, i will be sticking with these guys definitely!

One of the best companies we use, great knowledge, aftercare and support, we have had great tips from them over the years on how to better print on various types of media if we had any issues, and technical support went above and beyond to help resolve the problems i was having with software after a windows upgrade. We couldn't ask for more, Thank you.

Very professional and extremely helpful! I will go nowhere else....

A quick review update: (15 June 2021)Thanks again to Mark who came to see us to give us a product retrain (post covid restrictions). Once again, a professional and friendly approach seems to be the hallmark of The Magic Touch. Thanks Mark. Laura and PaulSpent the afternoon with these guys yesterday, having a live demonstration of the OKI Pro8432WT A3 white toner printer. Jim - the Managing Director - spent a good half hour with us and was really interested in everything we wanted to do with white toner printing and suggested so many more ideas that we hadn't even thought of. His level of knowledge of the industry is formidable. You really do get the feeling that he wants us to be as successful as we possibly can be. Thanks, Jim.On to the demonstration - Mark took over from here, and ran us through a general set of white/black garment printing. Software control of the printer. A quick internal tour of the printer. - Heat Press Application of the various Magic Touch Papers - Then hard surface printing and application. Foil Application and much more.Any time we had a question Mark was happy to answer it in as much detail as we wanted.Finally, we did a tour of the wide range of products that we could use in the future. Thanks, Mark.If anyone is thinking of buying a major product from The Magic Touch the live demonstration just nails everything down for you. Well worth the 2.5 hour drive down.Many ThanksPaul & Laura.

I honestly can’t thank these guys and girls enough. They’ve bent over backwards for me and I have had nothing but perfect customer service from day 1. Even to the point of sending someone all the way down South West Wales to help me problem solve an issue I was having with Wow Paper. Lovely bunch of people. Do business with them ❤️

Excellent customer service and helpful staff

The best customer service I have come across in a long time! Very helpful and friendly staff, they are so knowledgeable about sublimation printing and more. A great range of products.

Absolutely fantastic service as always