Howdens - Bude

Ash and the crew have always been nothing but perfect…from consultation to delivery…never had any issues with the kitchens…

Very unhelpful and do not have competent staff to plan kitchens on site.

We love Bude. Lovely quaint little town with great shops and restaurants.

Giving Howdens one star because no stars are not allowed. I have bought four kitchens from them and every one has had an issue. This occasion, the rep came out to measure, did not listen to what I wanted, wrong colour, wrong handles and on delivery wrong worktops.Promised worktops will be delivered Monday pm, sat here like an idiot until 5pm, rang them to be told they could not find the driver. Paid top dollar for awful service, staff don't care but its just a job to them I suppose. Avoid, will be trying Benchmark Kitchens in future.

Pretty terrible organisation and communication.We asked them to hold some appliances while we waited for our kitchen fitter to recover from an injury, they accepted and everything seemed good.It came time to fit the kitchen and they didn't have the appliances anymore? We presume they sold them but we'll never know.They only deliver on a Monday or Friday and couldn't deliver the the appliances when they arrived so we drove there to pick them up ourselves. We arrived to pickup 2 tiny items and the appliances weren't unloaded yet and would take a couple of days. This is considering the appliances we paid for should have been there. The warehouse staff member desperately needs customer service training, not an apology in site.Later we realised they hadn't delivered the worktops either so we had to wait even longer for them to be delivered, all while our kitchen fitter tried to find other jobs to do. Everything was eventually delivered (the company who delivers for them is probably the best part about the experience).Actually the carbon filters were wrong and the kickboards and a few other parts were not delivered. We waited another 2 weeks, and when we followed up we were reminded they only deliver on Monday or Friday, so it's another 30 minute drive for us...The kitchen itself seems reasonable quality, but don't expect great service once they've got the sale.Update: Kitchen fitter realised on site they hadn't sent enough plinth, fortunately they have owned this mistake and are getting a rep to deliver the missing partsUpdate 2: A couple of their employees installed the centre worktop (early too which was great). The worktop itself was only just the width of the island where as it should have had a matching overhang to the front, but it's not a big deal. They were efficient and provided a great service on site.

Very good service,but bell keeps going off