Evans Cycles

NEVER RECOMMENDEDOrdered a bike a month ago, item was not shipped after many chasers (they did not know where the item is)They had to cancle my order but refund two weeks later is not made. Everytime i call the store they say they are looking in to it but no one gets back to me. Customer service are not responding despite my several messages.Still waiting for refund. Toal waste of money, time, and efforts!

I went in to get a wheel repaired or replaced. They looked at it and fixed it very quickly without cost. They could easily have sold me expensive replacement parts that were not needed. I have had bikes serviced in the past here and will definitely do so again. Great service. Thanks guys!

Absolutely brilliant service. I recently purchased a bike - although a keen cyclist I hadn't bought a bike in over 30 years. I was lucky enough to be helped by Taylor; who is an asset to this store. He listened carefully and gave good advice and I have come away with a bike that I am really happy with. He also happens to be extremely personable and funny. I also dealt with Jamie and Jeremy who were also lovely. All in all my bike purchase from Evans Wimbledon was great and I will be returning.

Good service on bike, but so much delays.The 2-3 days service turned 2 weeks.I do believe the staff can benefit in a better system of handing over of message to each other. For example, I spoke to one of the mechanics on the phone confirming acceptance of repair costs and to proceed. 2 days later I received an email stating that I have not yet confirmed cost.In addition, they also misplaced the pitlock of my wheel, and then realised it was tied on the bike all along.This is not an isolated incident. It happened several times.My year silver plan bike service is coming to an end in 2 months. I will not renew it.

Very helpful, even though we came couple minutes before closing time. The wide range made me even more indecisive, so far the best shop around! Hopefully next visit will include a purchase. Thank you

Great customer service! Went to buy my first road bike this weekend and was assisted by Amelia who was incredibly patient and knowledgeable. I was also pleasantly surprised to find the price in store cheaper than advertised online.

Great experience buying at the Wimbledon branch through a Cycle Scheme. Spoke with the assistant manager (Jeremy I believe) and a new colleague. Both clear and supportive and able to make quick recommendations on a range of accessories with all recs perfect for what I needed and could pay. Knew off the top of their head what was in stock and what wasn’t. In the past have found cycle shops a little intimidating but they were able to give good advice on what to get to someone who doesn’t know loads about cycling without being patronising and I felt able to ask basic questions easily which was refreshing. Left with exactly what I needed and looking forward to getting out on the bike. Thanks both!

Jeremy, the assistant manager, helped me yesterday and today to get me my first bike. He gave me a run down from locks to different styles of wheels, even helped me ride a bike for a few seconds for the first time. Thank you again Jeremy and Evans Cycles:)

We walked out of the Kingston store cos the service was so unhelpful, ill informed and rude. So we went to the Wimbledon store instead and the service could not have been more different - and better. Amelia was so knowledgeable, but also patient and really went out of her way to help us.