JS Sports

Ive never written anyone a negative review before. Hopefully, that puts in perspective how disappointing my experience has been with this company.Ordered a team logo" waterproof jacket and hat in early November for my nephew's birthday/xmas in December. After not hearing anything back for a month

Ordered items on 1st April - I am still waiting for one of them on 11th July. Have emailed them twice and not had a reply.Rubbish customer service!!

It looks to be a warehouse, not a shop.

Struggle to get anywhere when trying to find out where my order is. Failure to make refunds when requested. Buyers beware

In a word DIABOLICAL; would have given less than one star if i could! Ordered a cricket club hat which on their website was in the club colours of green and yellow, so ordered this and was obviously therefore expecting it! It arrived, but was black with a black bobble (NOT yellow and green) Having sent numerous emails about the order previously (which were never answered) I rang on Friday and spoke to Pete who said “oh we ran out of the green ones so we sent you a black (-how can a sports store not understand club colours??) told him would return it on the saturday to get a refund; duly drove a 40 mile round trip to be met with a saturday girl who said she was not authorised/didnt know how to do refunds!!!!! She phoned someone and then came back with my refund in cash! At no stage of speaking to Pete or today getting a refund was any apology given! How difficult can it be to make a phone call or send an email asking if the substitute colour was acceptable?!