Interlet

Based on the following experiences, and others not listed, I would not recommend Interlet Group.Upon initially entering the property I rented through Interlet, I was greeted with multiple issues, including but not limited to: broken oven door, broken freezer drawers, torn flooring in multiple areas of kitchen, broken windowsills in kitchen and living room, large hole/dent in bathroom wall, bathroom window that could not be opened, dirty bath, broken desk, broken wardrobe drawer, stained mattress, broken blinds in one bedroom, no blinds in the other.They attributed much of the initial issues with the property to ‘the previous tenants must have broken these’/‘the previous tenants did not leave it in a good way at all’, despite claiming to have inspected/deep cleaned the property prior to myself and my flatmate moving in.Some of these issues were resolved quickly – they replaced the oven, freezer, panelling in bathroom wall, desk and mattress immediately.Other issues took months to be resolved despite being followed up on multiple occasions, such as the bathroom window that could not be opened.They (not quickly by any means) installed blinds on one window in the bedroom that was missing them. They installed blinds on the second window in said room months later (these blinds did not work).Others were never resolved. The torn flooring was never fixed. I rented the property for twelve months, informed them of the broken blinds in my bedroom when I moved in at the end of the third month, was told multiple times that ‘the blinds man’ was working on them, and upon moving out of the property at the end of my tenancy, did not have working blinds.Interlet also expressed a general lack of interest in us – for example, the broken desk (which was promptly replaced) remained in the front garden for the entire year - we had no transportation, thus we could not remove the large pieces of wood ourselves, and Interlet informed us they would collect it - they never did.We informed them of the rusted (therefore unsafe to use) state of the microwave, and were told to pick a new one up from their office, despite us informing them of our aforementioned inability to remove/collect large and/or heavy items. They told us that they would deliver the new microwave, but never did.When they did send a member of the maintenance team to fix an issue, they rarely provided us with notice that somebody would be coming to our property.Additionally, we were only provided with one key to our front door (there were two of us occupying the property), and had to chase this up multiple times, to no avail. We eventually opted to change the lock ourselves (partly for security purposes, partly out of a desire to each have a set of keys) and had our own keys cut.I would suggest avoiding renting through Interlet if possible.

A great letting agency!After renting with Interlet, I can say that they are the best letting agency to go with!The staff are extremely friendly and efficient! They are quick to respond and have always helped with any questions/issues.The maintenance team are alway friendly and happy to help - they work quickly too!!I would highly recommend Interlet!!

One of the best agencies I stayed with. Everyone is super welcoming and polite in the office. Quick responds to any emails, phones calls and any issues with the apartment. Handy man was amazing too, as would always come on the same day to fix anything which was never the case with any other agencies I stayed with. This agency also was very helpful and flexible with postponing my leaving date and had no issues with getting my deposit back which made whole experience extra pleasant!Thank you for your great work guys!Hope to stay with you again!

Best agency ive ever been with. No job is ever too small and they are always so quick to reply to anything I email about (literally within minutes every time). They let me move in early to my flat which was a lifesaver as I was in a pretty bad position housing wise and when I moved in they even came over when I couldnt find the fuse box which was actually in the most obvious place but they didnt even mind being called out for such a silly thing.They've kindly allowed me to stay in my flat a few extra months over my tenancy before i go travelling which is so relieved about as it is so difficult to find a short term tenancy anywhere.Any issues with appliances are always sorted within hours, ive been with other agencies and it takes literal weeks to get things fixed or replaced.Staff are SO friendly and professional and really look after tenants.This is the only agency i'll ever rent with again, cannot recommend enough.

Phenomenal customer service. They helped us with the process from the start to the finish. They were always available to answer calls and reply to emails. I would definitely recommend, 10/10. They made our move so much easier. Thank you once again

Great service by Zaid. I lost my keys after returning from London at 12am and interlet was there within 30mins at a reasonable charge.

Great service and always responds quickly to any issues. Hard to find good agents I would highly recommend Zaid and his team

I have been renting properties now for around 20 years and interlet is by far the best agency I have usedExtremely helpful and knowledgeable staff always happy to help with what ever query’s I have also very impressed with the speed and skill that the maintenance team operates in highly recommend interlet

I am a very skeptical person when it comes to estate agents and agencies. After 3 months now of staying with interlet I can confidently say they are very good letting agency and the best I have ever been with. They are always prompt with resolving any kind of issue. Always give at least 24 hours notice (a legality not all agencies follow from experience). Not to mention the agency saved me in September when I was looking for last minute accommodation for University.I would give a 6/5 if it were possible.

I arranged a viewing for a property with them over the phone. However, on arrival for my viewing (which the agent was 10 minutes late for), I found out that they had changed the property that I was viewing because the one I asked to view had been let out already. I was not asked or informed before this. The property they changed me to was half the size, and unfurnished (I had enquired about a furnished property). The agent offered to show me a different property which was more similar to the one I originally enquired about. He explained that he had another viewing for the first place straight after me, and that he would meet me at the next property in 10 minutes time. After waiting at the next property for 30 minutes, I had not seen or heard from the agent at all. I will not be using this estate agent again. A huge waste of my time and very disappointed.