Skewen Chinese Takeaway

Terrible service, been using this place for over 6 years with no problems, ordered tonight, ribs and chips, delivery arrived no chips, called back only to be told we had not ordered chips, when in fact we did and paid the same price that we always have. They just called back admitting they had made the mistake , but if I wanted the chips I would have to pay another delivery charge, not getting anywhere talking to the girl that made the mistake, so I just gave up,they said I used an old website (this one) so why haven't they taken it down if it is an old web site ? will not be using again, if you hungry don't bother ordering from these as you will go hungry just as I have. One word disgusting customer service.

I have had a delivery quite a few times and I must say the food is always fresh and absolutely beautiful and always arrives on time and always piping hot. The staff on the phone and the delivery are always polite. I wouldn't order from any other Chinese. First class

Share a experience. It was and not even a good one. Firstly we have been using this takeaway service for the last 6 years with no problem until tonight, we always order ribs chips extra sauce to find when the deliver came there was no chips, we then phoned them up as soon as we noticed there wasn’t any chips recieved. The women on the phone claimed that we did not Order them but knew for a fact we did they did offer so kindly to deliver a portion of chips for 4.80 bare in mind we already paid 17.40 for freezing cold ribs,only 5 minutes down the road. We said we added it all up on their website she said we are using the wrong one but the same one we always use, one of their websites yeah that’s right there’s more than 4 different ones It’s with different prices it’s like pick n mix. She then said use the menu that also had different prices. We added it up on the website we always use and it came over £15 Which the popadoms are free over £15 but the women said that doesn’t include the deliver charge, doesn’t state that so maybe they should or atleast tell you when placing the order by phone. To top it all off she rung me back on her private phone very unprofessional, very rude on the phone also having the cheek saying we owe them more money becuse they have a pick n mix website. Maybe they should take it down so they don’t confuse their self. Wouldn’t be using this service again and highly wouldn’t recommended it.

What the gritty stuff in the bbq sore ribs sauce is I don’t know, absolutely awful tried ringing at 10:50 but no answer

Food is very good, especially the BBQ spare ribs. Prices are reasonable & location is easy to find. They deliver as well, but there is a small charge. Would have had 5 stars but for 2 small things. Parking is not always easy, as it is on a main road & they only accept cash payments. No debit or credit cards accepted, which is a shame.

Just had our first order the food is lovely but we didn't receive any spring rolls or soft drink as mentionated on the site for orders over 30..we would definetely order the șpring rolls as we love them if we would know we don't receive them..a bit dissapointed

ABSOLUTELY DISGUSTING!!!This Chinese used to be a great local take-away but its standards have dropped dramatically. My food was cold and tasteless but was so greasy I struggled to eat it.. My order was wrong and even though the VERY abrupt girl who took my order admitted that she had got my order wrong, I was told that I would have to pay the delivery cost for them to re-deliver what I had originally ordered. I will never go here again, the service and the food really was terrible, I was so disappointed paying for something that my family were unable to eat.

Been using skewen Chinese since I was about 10 I'm 65 now and believe me I've been to more Chinese than most of you have had Sunday dinner you may not have free chips or rice with your meal because the potions are so big not every Chinese can get it write every time why do you think that this Chinese has been going for so long because it's the best around

We order from here all the time but tonight has been terrible. Ordered for delivery at 8.35 it is now 9.23 and no food.I have rang and 1st time lady on phone said she thinks it had been sent out but kitchen very busy so not sure!!Called 2nd time at 8.55 to be told yes it has just left it will be 15 minutes...We are 5 minutes up the road!!Still no takeaway so almost an hour late and i dread to think how hot it will be when it does arrive.Won't be using them again.