Patisserie Valerie - Winchester

Myself and my daughter when along with our dog to try out one of their cream teas and it didnt disapoint. Lovely selection (we actually had to take some of the delicious cakes home! The staff were lovely. I would recommend for a relaxed treat. :)

40 minutes to get coffee and a sandwich which was stale. The whole time were there we had to listen to the staff call across to everyone that came in that they had to go away as the were not serving anyone for 20 mins so that they could catch up! The reaction to that was very audible and angry which was hardly surprising but not exactly enjoyable for us when we were sitting there. Told a refund had been processed for us but nothing has appeared on bank account, so was this a lie? This store is to be avoided!

We came in today and had two Americano coffees and cheesecake which were both really nice. The coffee was strong and good tasting. I used a voucher in part payment (which was given for a bad experience at the gunwarf branch) cannot fault this Winchester pat val, it was clean and the staff friendly and helpful..chalk and cheese to my other visit to Portsmouth..

I was utterly shocked at the state of this place, especially for a central Winchester setting. I booked this through red letter days, expecting a decent cream tea for my nans birthday.Boy oh boy was i wrong. The place to start with was drab, dirty, looked like a school cafeteria. we had to wipe down a table for ourself.Food was horrendous. Sandwiches were thin, lacking filling and flavour. quite frankly a boots meal deal would have been nicer and i have had children make better sandwiches. Stingy with the cakes, only gave us one full size slice and cut it in half. half the cream was missing off the top. 1 STALE profiteroll each and the cream was hard. utterly disgusting. Other cake were obviously old as weren't holding shape and tasted dry.the scones, the bit my nan was most looking forward to were SOLID AS ROCKS. i could whack them on the side and not a crumb.i have no idea how this place is serving food. it is horrible. I am seeking compensation for this visit and would highly suggest you do not go here.

I visited Patisserie Valerie Winchester recently as I had a Buyagift Afternoon Tea voucher brought for me as a gift and I thought I would give it a try. A group of 4 of us visited on a Sunday in December at lunch time. It was busy, as it the Winchester Christmas Market was running as well, so we were anticipating a wait.The staff member who took our order took a few minutes to get to us but was friendly and polite. Even though they were busy the food arrived in an efficient manner and it wasn’t long before we were tucking in.Overall – it was a pleasant Afternoon Tea. The sandwiches tasted fresh and had ample fillings, the scones were a bit dense but still very tasty (most things are covered in jam and cream), and I highly rated the macron. However, I did feel the cake element was the weakest, and although perfectly pleasant, they didn’t leave me wanting more. The strawberry cake did taste quite artificial which was a shame.Between us we had a tea, coffee and hot chocolate, and they were all very good. Overall, it was a nice Afternoon Tea, and although there are ample coffee shops in Winchester, they do have a great position on the high-street and their Afternoon Tea is a reasonable price.

Not enough staff to cope with the influx of customers to the Christmas market.Although tables were numbered they were getting orders wrong and taking orders for items that weren't available then disappointing people at the tables.More staff on duty and the place would run smoothly and certainly help with a more relaxed atmosphere.

As others have witnessed we too experienced poor service and a long wait. Arrived just after 2pm after clearly a busy lunch period. Ordered an afternoon tea after 10mins to be then told 20mins later that they didn't have any more scones! How can they have run out of scones at the start of the afternoon? Told they didn't have time to cook any more and we were offered tosted tea cakes. Food arrived 50 mins after arriving with an apology saying it was fiddly to get made. Really?!!! Sandwiches were nice but had 2 chicken and pesto and 1 ham and mustard each. We did have 2 sets of tea and coffee which was nice but had to ask for sugar each time.Rather concerning was that about 4 tables remained covered with empty cups and plates for at least 30mins and 1 couple left because they didn't have scones after waiting some time. Poor management and lack of staff I imagine.Interesting to note that one member of staff did have time to repeatedly look at her phone behind the counter.

Hands down this is my favourite dessert chain in the UK. They’ve been around for more than 90+ years, and for a good reason.I have pretty much tried their entire dessert menu, and I’ve got 0 complaints. My favourite here has to be the strawberry gateaux, Charlotte gateaux and the coconut macaroon.They even offer a variety of cold and hot drinks, and other lunch and breakfast options.I can never get enough of this place. Will definitely visit this place again. I do want to try the afternoon tea the next time I visit them.

Very good cream tea for two. We arrived early in the afternoon.Not very busy on our arrival, but customers did soon start to arrive.We thoroughly enjoyed our visit and will definitely return.Very good service.Very clean toilets