Caversham Pharmacy

The blonde guy that actually fills your prescription is lovely, however I have been in countless times an just been ignored whilst people that came in long after me have been served and left before I have even been spoken to. Really poor and needs to be sorted.

This pharmacy has the most bizarre employees. Every time I have come in they haven't even acknowledged me... This week I came with my daughter, she's 3 years old - she said hello, and everybody ignored her, and she asked me why... I didn't really know what to tell her.I once heard the man tell off a customer for coming in too early to collect prescriptions for a care home - it was so awkward.There is one lady who's friendly, but the others are outrageously rude.

The service and speed definitely has improved at this outlet in the past six months or so. The staffs are now quick and responsive with very professional approach and discretion to the customers.

Never seem to get prescriptions correct. Either items are missing which you ordered or there are items in your prescription bag which weren’t ordered. Taking the items back that you didn’t order will just be thrown away, it’s such a waste of NHS finances. A few of the staff are friendly and helpful, But others need some training on how to deal with customers in a friendly manner. I’ve been collecting prescriptions here for years, I think changing to another pharmacy is very long overdue.

Very rude and dishonest staff. They mess up the medications and makes you run couple of times before they get it right or you check then and there if they have given everything correctly. When caught they dont even apologise and give excuses or just pretend nothing has happened. I am 38 weeks pregnant at the moment and just to get my medicines correctly I have to come to the pharmacy 2 - 3 times before I get everything correctly. There is absolutely no apology given.

Service has improved tremendously! I tried 4 other pharmacies to obtain medication for my mum all of them saying it was out of stock, none of them suggested I do. Here the pharmacist was very helpful and organised an alternative prescription relatively quick and didn't have to queue long at all. The new management and staff are definitely heading in the direction. Fast service and helpful.

We had an unpleasant experience this morning and will not go to this pharmacy again.Having visited our GP, my wife and I went to this pharmacy next door for our prescription. My wife wrote down her name and DOB per request, and walked to the back of the shop to wait together with few other customers. Having waited for about 25 mins, I went to walk around the area for about 20-25 mins and back to find my wife still waiting quietly at the back when all other customers in the shop were not the same as I left. I went up to the counter and waited for the lady staff to finish with one customer then asked her for how much longer we had to wait since we had been there for over 45 mins. She asked us to write the patient's name and DOB on a piece of paper again then walked away for her other duties. Having waited for another few mins, I asked the same staff when we would have our prescription prepared. Forgetting what she said to me but obviously it wasn't a direct reply so after a while I started to ask again calmly can you tell me how long I have to wait" & "can someone tell me how long I have to wait". This staff came to me and said "Sir

This dispensing chemist is found under the same roof as Balmore Park Surgery but exists and operates under the chemist Rowlands Pharmacy.Have used them several times and all occasions had been really poor service.1st time - with my prescription in hand from the doctor, I asked them if they had the quantity (3 months supply) of tablets in stock so that I don't have to come back again. The older asian male wearing glasses with the shirt and tie then went to the back to check.....only to come back and tells me that they need to order more and asked me to come back the next day to collect. Even though I asked them to CHECK before putting the prescription through, they very conveniently ignored my request. I asked to have my prescription back so I could go somewhere else, they replied its too late, its been processed".2nd time - submitted a repeat prescription in Rowlands Phamacy's box labeled "repeat requests only please allow SIX working days" (Used to be 4 working days but increased to 6 due to lack of staff...). Went back on working day 7

Slow service, wrong prescriptions and lack of interest by the staff. Blame the Surgery for not having a prescription and after checking the surgery gave me the date it was sent to them. Oh yes, we do have it but we haven't done it yet. Still, on the bright side when there is a queue waiting to go in (three at a time only please) they are able to shut for an hours lunch bang on time so somethings working, just not them.

Do i have to give it one star ? Honestly, the worst experience of a pharmacy i have ever had. Put name on a piece of paper, then asked 10 minutes later what are you collecting ?" then after a further 30 mins told they don't have it in stock