McDonald's
706 Reviews
$$$$$$
- Friday6 AM–11 PM
- Saturday6 AM–11 PM
- Sunday6 AM–7 PM
- MondayClosed
- Tuesday8 AM–11 PM
- Wednesday6 AM–11 PM
- Thursday6 AM–11 PM
About the Business
McDonald’s UK |
Contacts
Call Us
+441642674141
Teesside Retail Park, Newmarket Ave, Thornaby, Stockton-on-Tees TS17 7BS
Hours
- Friday6 AM–11 PM
- Saturday6 AM–11 PM
- Sunday6 AM–7 PM
- MondayClosed
- Tuesday8 AM–11 PM
- Wednesday6 AM–11 PM
- Thursday6 AM–11 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Wi-Fi
- Kerbside pickup
- Dine-in
- Takeaway
- Coffee
- Vegetarian options
- Breakfast
- Dinner
- Dessert
- Seating
- Toilets
- Family friendly
- Groups
- Good for kids
- High chairs
- Kids' menu
- Late-night food
- Lunch
- Casual
- Outdoor seating
- No-contact delivery
- Good for kids birthday
- Counter service
- Fast service
- Drive-through
- Quick bite
Recommended Reviews
Sally Owen
20.03.2024
McDonald's
Food was nice and gave the sauces we wanted but one member of staff was really passive aggressive towards us. When we told him our receipt and the number wasn’t printed out, he just told us it was our fault for not watching the screen. We didn’t watch the screen because we waited for the receipt. He said it really passive aggressively and it spoiled our time there. In future put on the screen that it doesn’t print receipt.
Lucy Robson
04.03.2024
McDonald's
No ice lattes available; no toffee lattes; no hot chocolate; no milkshakes.I had to then wait for 25 minutes in the queue to get out.I only wanted a drink to help me with a night of DIY.Nothing was even offered as compensation. So so disappointed that all of these items were out of stock / broken on a Tuesday evening.
Simon Gosling
26.02.2024
McDonald's
The store was disgraceful, rubbish all over the floors, bins overflowing, tables with food all over them, the manager looked like he couldn’t care less and like he had just crawled out of bed. The food took longer than expected due to them serving home deliveries (prioritising them over restaurant customers.) when I received the soft drinks they were all flat and warm, when I asked the manager to exchange them, he told me their all like that (his attitude towards it was like he didn’t care!) I wouldn’t visit this restaurant again. McDonald’s is a very different experience these days. I took some discreet pics but they don’t show the extent of the mess.
Matt “rodentracing”
21.02.2024
McDonald's
Not great service, very slow in the drive thru. Lady at the first window was nice but all cars were waiting ages. Not a word when handed food with no receipt or napkins. Lady ignored me when I tried to get her attention.Food was sloppily made, fries were underdone.It wasn’t busy but it was late so perhaps short staffed?Won’t be going back in a hurry.
Katie
06.02.2024
McDonald's
Me and my family went into this McDonald’s after watching Avatar 2 (earlier this year) and it was the worst experience ever. The food was ok but the workers and atmosphere were definitely not. My family noticed one of the workers just standing there with a mop while turning their body. The table we sat one was the only one available and it’s surroundings were horrible. There was a spilled chocolate milkshake, which they didn’t clean up, and the ketchup dispenser/paper cups were disgusting. I would never visit again.
Michael Cann
18.01.2024
McDonald's
Cannot thank the staff here enough for what they did for me Fri 18 Aug '23:- I am severely disabled but mobile [very slowly] and on my arrival at this branch about 2pm, I was greeted by a barrier at the door due, apparently, to a damaged paving stone which had been repaired and was setting, and so everyone was being diverted to the other entrance/exit on the far side of the building. The branch manager came out to me, checked over the flooring, then switched on the doors to save me going 'the long way'. He then arranged for staff to take my order at table and have it brought to me. I had originally decided to go into the branch as I am sick of never seeing anybody and wanted the change in routine, but I was prepared to hobble back to the car to use the Drive-thru instead, seeing as I had managed to get this far. The difference this made to my day is immeasurable, and I cannot express adequately how appreciated this gesture was.
Kay Warwick
07.01.2024
McDonald's
Can't even get order right. I'm sick of paying for an order and finding items missing when I get home. It surely can't be difficult to pack a bag off a list
Diane Francis
28.12.2023
McDonald's
Very busy so had to wait. Food not always hot but expected. Excellent female staff keeping the tables cleared and wiped.
Bilal Azhar
23.12.2023
McDonald's
I regret to say that my recent visit to McDonald's at Teesside Park left me thoroughly dissatisfied and disheartened. The experience was nothing short of a nightmare, characterized by excessive wait times and a shocking lack of respect exhibited by the staff.Upon entering the establishment, I was optimistic about doing my first delivery as an Uber Eats driver. However, that optimism quickly faded as I found myself standing in line for an unbelievably long period of time. The wait extended far beyond what one would expect, even during busy hours. The lack of organization and efficiency was painfully evident, and it seemed like the staff were struggling to manage the incoming orders. Yes continued to serve the drive thru customers. Are deliveries not orders?What truly compounded my frustration was the attitude of the staff members. Instead of addressing the situation with professionalism and courtesy, their behavior was nothing short of appalling. Their disregard for customers' time was evident in their dismissive attitudes and lack of communication. The atmosphere was tense, with no effort made to ease the discomfort of those waiting. Especially the middle aged caucasian male manager who showed no concerns or even acknowledgement of the long que of drivers waiting for their deliveries. Who don't get paid to wait by the way.As someone who values good customer service and understands that delays can happen, I was shocked at the blatant disregard for customer satisfaction. McDonald's is a globally recognized brand, and one would expect its branches to uphold a certain standard of service. This particular location, however, failed to meet even the most basic expectations.I am deeply disappointed by this experience. As an Uber Eats driver, I rely on timely service to ensure that I can efficiently deliver orders to customers. The excessive waiting times not only affected my schedule but also tarnished my perception of McDonald's as a reliable option for quick meals.In conclusion, my visit to McDonald's Teesside Park was marred by frustratingly long wait times and an alarming lack of respect demonstrated by the staff. I sincerely hope that the management takes note of these issues and works towards rectifying them. Customers deserve to be treated with courtesy and professionalism, regardless of the circumstances.
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Teesside Retail Park, Newmarket Ave, Thornaby, Stockton-on-Tees TS17 7BS
McDonald's