Swallows Leisure Centre

On 27/07/23 I booked a badminton court. The court wasn’t set up for the first half hour of my hour session. I was offered a free booking for 01/08/23 which wasn’t ideal as I had already wasted a journey. I turned up on the 1st and again the court wasn’t set up. Some staff members came to set my court up and they didn’t have any nets, so they used a football net instead which was completely not fit for purpose (see image).The manager thought this was acceptable and would not provide a refund, and told us that it was fine to use. Avoid this place at all costs - rude management and incompetent staff + equipment.

Visited on the weekend for Clip N' Climb as my 5yo had been eager to wall climb for ages. We were really impressed by the selection of walls. My daughter was the only person climbing for the entire time slot, meaning she had 2 members of staff all to herself. Unfortunately I didn't get their names, but they were so patient with my daughter. It turns out, she didn't like wall climbing as much as she thought she would, so she needed a lot of encouragement! The ladies who helped were the right amount of helpful without petrifying her! The soft play was great for my 3yo - lots to keep him entertained and it seemed clean and pretty new. The safety gates were a nice touch - low enough for bigger kids to let themselves in and out but high enough for little ones to not be able to escape! Would definitely return.

I have been a regular user of the badminton facilities for the last few months, in more recent times experiencing a peculiar process when arriving and looking to play. When arriving at swallows to play badminton expect for your court to not be set up and for an assortment of gymnastic and sports equipment to be in place of your court. The staff when raising this issue are nothing short of incompetent, almost perturbed when raising a perfectly genuine issue to them that the court you have paid for is not set up. Whilst watching 3 members of staff then try to stretch a football net over the stands is entertaining it highlights the inept capabilities of not only the simple booking system but the staff in being able to set up a functioning badminton court. In the most recent experience before my now last.. we were given a session for free as a gesture of good will due to the un-organisation of the last session. When turning up for this session you’d think that it would be perfectly organised due to the prior service we received however this is when the confusion arose between the fact we had booked badminton and not indoor football. After being told by the manager we could still play badminton with the court they constructed, I expect to see him on the basketball court for a game of tennis. Unfortunately due to this, I will not be returning.

Not only is this very expensive, it’s full of kids in the gym.The membership for the gym for adults is a rip off as some of the equipment doesn’t work and not enough for the people who are members.I truly hope someone reads this and think about another gym before they turn up and can’t even use a single machine due to children using all of them.

The building is getting a little long in the tooth, but the staff are lovely, the prices are sensible, and they've got some amazing EGYM gym kit hiding at the back of the building. Well worth checking it out when you're working out next.

Swallows is a great place to take the kids swimming locally. It's cheap & convenient. It could be a bit cleaner but the boys always have fun.It also has a great gym with lots of equipment and classes.I've used the holiday club when the boys were younger, they really enjoyed the variety it offered including the soft play, climbing wall (additional cost), sports and games. The hours are great for full time working parents.There is a cafe but I've not used it myself.We've been coming to the pantomime regularly, again it's cheap and local with both boys enjoying the show.Finally we've taken part in extra activities organised by outside companies including the roller disco and trampoline club. Both highly recommended.

Ran out of toilet roll in the toilets two days in a row during a gymnastics competition. How difficult is it to maintain adequate stock of such a basic health and safety need. Staff member on the Sunday afternoon was particularly rude towards one of our friends.

Be good if someone actually answered the phone so you could ask about swimming times. Rather than getting there, paying for parking to be told it’s not on. Absolutely excellent, cheers

I go to a swimming lessons with my baby. Each time at the reception desk they give me a different amount for parking ( I pay 2 hours for parking , and the last time they returned it to me only for one hour ( the woman at the reception was rude said that the lesson for baby is only an hour of parking ) seriously? I need to change the baby twice, feed the baby, change clothes for myself. One hour with a small baby ( 4 months baby... I need very rush up to make it in an hour!!! We go to class for 2 months, during this time the lift was broken 3 times, if at the top you can ask for help so that the baby's prams lowered down the stairs, then at the bottom you need to look for someone to lift the stroller (and how to make it in an hour?). In the family change rooms the door locks were removed - broken. No possible normal change clothes , because the door is always open and someone can come in,and I pay for baby swimming £34... very not happy...