The Range

A good variety of products , although staff seem miserable and uninterested.

The shop was in complete disarray. Couldn't get all the way down some of the isles with a trolley as there were cages blocking them.

Ryan provided excellent service, nothing was too much for him to find out of a product was available in store and to locate a price that wasn’t marked on the shelf. An asset to The Range he is. Pa on the till was polite and friendly despite her being busy and being the only staff member working at the checkout with a very long queue. May l suggest The Range employs another person to assist at the check out to avoid queues and an IT system that the staff can see what other branches have the item in stock.

I came in on a Saturday. There was only one till open on one of their busiest days. The three staff (standing at the only till open) took 5 minutes to acknowledged me because they were too busy discussing who’s going on break next. Their conversation was not only unprofessional, as they were each bickering with each other about who has been working the most; but not once did they look up at me or see the que of people waiting. Eventually the lady served me but she continued to have her conversation regarding breaks with the girl standing next to her. This is the second time I have had an unpleasant experience in the range. The first time I came to return something and the boy serving said he couldn’t accept the return as it wasn’t “packed properly”. I stood at his till for 10 minutes trying to unpack it and pack it again until he was happy but eventually I asked for the manager who said it was fine. The boy gave me the dirtiest look. These people should not be working in customer service. I love the range but not the people working there.

Great range of items... however one person on the till at 3.30pm on a busy Sunday. Other staff just standing around!

Popped in here just to get a soda stream refill and ended up with lots more. Staff knew exactly how to do the refill, the price, where they were kept which made the collection very easy. Loved the Wilko collection and great to see a traditional brand going strong.

Nice store with a very nice selection of knick knack products. Pet food, Plants etc Seems the wrong place to have an Iceland store inside. But not go if you in a hurry ! As very slow check outs. More people at checkouts than people look around shop.

How are you supposed to shop with all this stuff in the way...bit of a fire hazard too i believe....

We brought some curtains which were good value. Went to paint department asked a member of staff about where small tin of white gloss was, he thought I said glass he didn't were it was, also I asked him where sandpaper was he didn't know that either.

No staff today.Was told to go to garden centre,deserted,found some bored woman,who was disinterested,come on,its Xmas,get some staff.Stuff everywhere..Went next door,very busy,but helpful staff.Shambolic.