Qube Residential Lettings & Management

I recommend Diane! She was very prompt and efficient both in moving forward with the rental process and in responding to emails, and she was extremely helpful and respectful in her friendly and approachable manner.But what happened next was unexpected.After I moved in, I realised that the mattress was cracked on one side, a very obvious problem to the naked eye. Nikki helped me to contact the landlord, but today I received a reply that the problem was found during the pre-inventory check, but they felt that I made it look worse and denied my request for a replacement mattress.I was shocked and insulted. I pointed out what was clearly already a problem now instead accusing it was my fault. I can understand the landlord replying to me that the mattress can still be used due to financial reasons, but I do not accept this baseless accusation.Anyway, it was a real blessing to meet Diane, thanks again.

We recently had dealings with Qube and in particular with Diane McCarthy and we cannot express how efficient she was. She replied to all our emails and answered all queries. Thank you so much Diane.

Genuinely the worst management company I have ever come across. A disgusting handover, was told in person and had emails of proof that the redecoration that needed doing won’t be deducted from our deposit which they very much lied about and didn’t bother to inform the landlord about this. Four months later we got our rightfully deserved deposit back no thanks to this horrible company. I hope the stress you put us through made you sleep better at night.

Diane was so receptive and friendly on the day of viewing. Her nice gesture moved me proceed with the letting process. Hellen was always prompt and professional in responding to mails. Whenever I ring the office for any query, Diane was always ready with a satisfactory response. On the move in date, Diane again proved her professionalism. Qube is exceptional when it comes to letting business. I will recommend Qube over and over again.

I've done some external work for Qube as their photographer, and has to be said, Lydia the accounts manager is extremely fast when it comes to paying my invoices. Really appreciate the efficiency, so, thank you. Can't wait for the next project.

I recently had the pleasure of working with Cube Residential in my property search, and I cannot express enough how grateful I am for their outstanding support. While I ultimately decided to withdraw my offer, the service I received from Gary Seed, Sales Manager was exceptional from start to finish.From the moment we began the search, Gary showed a deep understanding of the market and a keen ability to identify properties that aligned with my needs and preferences. He was patient, attentive, and never made me feel pressured to make a decision. Gary took the time to thoroughly research each property and provide valuable insights, making the entire process smooth and informative.What impressed me the most was Gary's professionalism and dedication, even when I decided to withdraw my offer. They handled the situation with grace and understanding, demonstrating a commitment to their clients' best interests. Gary truly went above and beyond to ensure that I was well-informed and comfortable with my decision.I would highly recommend Cube Residential to anyone in need of a estate agent. Their expertise, integrity, and unwavering support make them stand out in the industry. I may not have purchased a property this time, but if I decide to do so in the future, Cube will be my first choice without a doubt.Thank you, Gary, for your exceptional service and support throughout the process. You are a true professional, and I am grateful for your help.

I have been working with Qube Residential or a while, especially Dianne & Jon on a 121 basis. They have been very proactive in helping let my Liverpool based units with good standard of tenants, going above and beyond with assisting with marketing pictures etc.Thank you to the entire team of Qube for all your help & support over the years!

SCAMLORDS! If you are thinking of renting in Silkhouse Court, RUN! Mismanaged, dangerous and unsafe. I've rented in dozens of places in the UK and abroad and these are by a long, long way the worst letting agent I've ever had. They manage the property as if they were the landlord ,so you deal with them throughout your tenancy and they are serial liars. The building is managed by Xenia Estates (Qube and Xenia are owned by the same people) and there are homeless people sleeping in the building and stealing parcels constantly as the doors to the foyer do not lock and anyone can enter. They haven't locked for almost a year and Xenia do nothing about it. Qube say it is not their problem. Xenia are impossible to get hold of and completely ignore you and Qube (despite being a sister company) do nothing and say it is not their problem. Even the police say they can't get ahold of Xenia after multiple reports of parcel thefts. This company take your money and provide no service. I and several residents are all leaving at the end of our tenancy due to the unsafe conditions.

I had an outstanding experience with Diane from Qube Residential during my flat move in Liverpool. She provided professional, efficient, and attentive service, exceeding my expectations.Diane's communication was excellent, promptly addressing my queries and keeping me informed throughout. Her extensive knowledge helped me find the perfect property within my preferences and budget.She efficiently handled all paperwork and administrative tasks, ensuring a seamless transition into my new home. Diane's professionalism and friendly demeanor made the entire process comfortable and hassle-free.I highly recommend Qube Residential, specifically Diane, for anyone seeking a reliable and trustworthy letting agent in Liverpool. Her exceptional service and commitment to customer satisfaction set a high standard. Thank you, Diane, and Qube Residential, for a remarkable experience!

Gary and the team provided excellent service. They kept me updated during the sale process and resolved various issues related to the lease. They made sure the sale was successful. I would gladly recommend them!