Travel Republic Travel Insurance

Booked a hotel through Travel Republic, got cancelled an hour before flight and asked them to rebook immediately as i needed to know before i land. Was told no managers available to approve. Relocated me to a different hotel on arrival. Went to make a complaint and referred me to their partner who was not willing to compensate. Was advised to take it further to ABTA who came back to say the travel provider used is not ABTA registered...why advertise using ABTA to give peace of mind to customers only to go and use a provider who is not ABTA registered??? So basically nothing can be done - shocking and disappointing!

Thank goodness I did not have to make a claim

Stay away as you don't get what you pay for!Incredibly dispapointed by the way my booking has been handled. I booked a hotel for three nights with half board included. Half board means breakfast and dinner. What I found out afterwards from the hotel itself when confirming my booking was that the booking only included lunch. This was not written anywhere. I would never have made the booking if it only included lunch as we will be out all day. Now Travel Republic say they cant do anything other than try to ask for it to be changed as they use another party for the hotel room which has nothing to do with the actual hotel. Basically when booking with Travel Republic now there are so many parties betwen yourself and the hotel it is impossible to sepak to someone who can actually fix it, not just say they will speak to another company. It is disgraceful and starting to look like outright fraud. Stay away if you want a smooth experience for your trip.