Care Hearted Limited

This should be called no hearted, I left a review on there Facebook page and all reviews have been removed so am now leaving a review on hear to let people know what we had to put up with. mum had these carers last year started off ok but then loads of medication errors , medication not given properly. Medication missed . Medication given to close together. When complaints were made nothing was done, only got met with very rude staff. Meals not cooked right mum was given spaghetti bolognaise with her pudding and custard put on same plate. Medication lost they contacted chemist claiming it was missing from blister pack only to be told it was not in the blister pack then they lied to cover them selves when asked about this they were very rude. I felt like they were putting my mum in danger. The left her with wet beds. Pads not changed .They had somone come out to watch there carers work even he could not be leave what he was seeing and said himself it was awful care.They did not like the fact I put safe guarding in over medication errors And got my mums social worker in. And I reported them to cqc and spoke to them during them being inspected by cqc.To cover for themselves they decided to terminate my mums care saying there was a breakdown in communication with the family . There was no breakdown they just did bad care and the manager called Maria was very arguing and left me with with no carer only told me when I seen my mum this was there last visit and that they would be stopping my mums care. They didn’t even let social worker know this. I ended up doing my mums care myself. These carers are a danger and would not recommend them to anyone. Would not even leave my dog with them.

My Mum had advanced dementia and needed care in the last year or so of her life.Care Hearted took over her care for the 3 months or so before she passed away.Her carer's were Stella and Dorothy who are 2 amazing ladies. They were incredibly compassionate and caring it always made Mum brighter when they we with her.I miss my Mum and she will be forever in our hearts as will Stella and Dorothy for their wonderful kindness.xx David.

I had the best experience working with Care hearted. It has a great work culture and everyone in the organization is on their toes about delivering excellent service to its customers.Highly concerned about providing the best care services, all the work processes in the organisation are optimized to ensure that. I highly recommend Care hearted in every regard and it is my best work experience so far.

Exceptional Service delivered with so much care and love. Quality Service and thanks so much Carehearted.

The most unhelpful care company ever , don't ever use them. Don't turn up when there suppose too. Don't do what was agreed on when they first took the job. All ways turns up to early never stay the whole time either, when you phone up to complain they fob you off and say someone will be in touch, which is more lies over a week now and still waiting. Very rude staff apart from 1 carer. If your looking for a good care company DON'T use these keep looking.