Callow Fuels

Despite providing a quote for oil, 2 days later send an email stating they will not quote or delivery. Lack all sense of empathy and willing to leave 5 month old and 2 year old in the cold.No chance I'll be requesting a quote from Callow Fuels again.

Honestly, in the space of less than 10 hours, Callow fuels saved my Xmas as my Aga oil tank was on empty. The office manager Debbie, in her own time after the office was meant to be closed, arranged an emergency delivery which arrived at 8.00am this morning. The driver made four deliveries and went back to the depot to get my oil. I had ordered the fuel with Watson on the 13th December and found out expected delivery had moved to 30th December. I couldn't even get through on the phones to Watson Fuel to question this. I will remain a loyal customer to Callow fuels as the customer service was exceptional.

The owner of this company is rude, unprofessional, I personally would avoid dealing with the company

Fantastic service as always, very helpful and friendly sales team and fantastic delivery drivers, always respectful of the property and polite. Callow always go the extra mile to meet customers needs.

As a local businessman I appreciate the importance keeping money within our local community but equally I need to feel that I am getting good value and good service. Callow Fuels have always delivered both.Yesterday this was reinforced when I woke to find that we had no hot water, on checking the tank found that we had run out of heating oil.I called a another supplier at 8am was given a price and a lead time of 2 weeks then at 8:30am I called Callow Fuels they gave me a very similar price and a lead time of a week. I went ahead placed the order and explained my predicament, the polite lady explained that although she couldn't promise anything they would do their upmost to help.Last night I got home to find that thanks to the team at Callow Fuels my tank was full and we had heat and hot water :)I would like to think that this is an example of why it is important to keep your business local, to build a relationship with your suppliers and not to jump ship to save a penny.

We suffered a faulty oil tank gauge resulting in no heating or hot water. One phone call to callow oils Hereford and before I knew it we had a delivery on our driveway. Thank you callow oils !!

Dreadful service. Dishonest and rude on the phone.

So disappointed! I suggested this company to my tenant. He arranged delivery. They claimed that they can’t give a date. The only text at 8pm the night before and could arrive anytime. He missed the text and was working the next day. He called to rearrange. They were rude. He ran out of oil so had no heating or hot water. Has a young child! He expressed this when trying to arrange re delivery. The call operative said, all our customers claim they have run out. You have to wait like everyone else. This is fair. But they offer no timeline other than two weeks and subject to when they are in the area.I then called as the landlord to explain the situation further and informed that a new boiler is being fitted so oil is needed they were rude to me and same response. They made my angry and frustrated by the way they spoke to me.Worst thing is, he’d paid up front!!!Absolute joke of a company.Went to Evesons Fuels. Complete contrast. Ditch Calliw Oils or don’t even bother and use some one else. Anyone! Give them a really wide birth. In my personal view.Unbelievable: expensive, terrible customer experience, terrible engagement.Wish I could give no stars!

Amazing. I ran out of fuel and they came within 48 hours.