University of Lincoln Student Health Centre

Mostly it’s good service, I get what I need. But sometimes bad experiences. Like being told I need to pay £15 for proof I was with paramedics for 14 seizures (point blank refused). Or being rudely told to go into surgery to order a prescription when I said I’m at home for a family emergency. I don’t wanna tell them I’m at home cos my brother committed suicide. I just need my pills

The nurses are always really thoughtful and caring!

Been with this GP for the last 3 years whilst at university and they have been so lovely and supportive! Really appreciate all their help.

Been at this GP since 2012 - never had a problem. Always got an appointment, any queries or issues dealt with quickly and efficiently. Shout out to Zoe Boyes, Nurse Practitioner, for always being a phenomenal support, you have saved my sanity more times than I can count

The staff are really dismissive, keep seeing the same few ladies with the same issues for months now and getting dismissed each time. The one I saw today was ridiculous, did not even look into my issues or take a glance and told me to basically deal with it and that it’s in my head, has been dismissing the same issues since October that are just getting worse, tried telling me to take children’s calpol for breathing difficulties and today I find out she’s not even a real doctor and I’ve been getting sent to who knows what kind of uneducated and unprofessional people who clearly have no idea what they’re doing, trying their best to get people out of the office as fast as possible. Most the receptionists do a very half asked job too, I don’t even know if it’s worth complaining since I’ve not seen one normal me ever of staff in the whole practice so far.

Never had a bad experience with this doctors. The staff who have dealt with my issues have been AMAZING I cannot fault them. I want to give a massive appreciation to nurse Louise who was incredible throughout everything I had done. Shocked to hear bad reviews to be honest.

Absolutely terrible service. Every time I call The phone just rings and rings. There is no holding service to say where you are in the queue and multiple times I've been told wrong information by the reception staff. On this occassiWas told to call 119 'as they don't give advice for covid' when I called with severe covid symptoms and an underlying health condition which ive been told previously needs to be checked - 119 isn't even an active phone line for advice. Tried to call back immediately and ofcourse nobody answered. They also regularly say they don't have a GP on site - why?!

Was given a blood test that was scheduled three weeks upon booking despite having symptoms of dizziness, nausea, bruising in random areas and feeling too weak to get up in the mornings. All of which highly affecting daily life. Came in today for my scheduled 9am appointment on time to be told to come back at 3:15 and then called again by Karen to tell me to come at 2:05 because they confused the times. Was told to come for an early morning appointment to get CRP checked as it is a blood test that needs to be done early morning and now they want me to come later in the day because of a mistake they made. For a student struggling with mental health who is busy working two jobs at the same this has been very inconvenient. A true waste of time. Additionally, when I tried to raise a concern in a kind manner I was shut down by that rude receptionist who told me nothing can be done about it. Absolutely useless I would not recommend this place.

Always find them really helpful, even if on hold for a long time my queries are always answered. Ability to get same-day phone and in-person appointments is really appreciated and i always feel listened to.

Went into the surgery yesterday evening to make an appointment, got told to call up this morning instead. 10 times I have called throughout the duration of this morning, and every single time after about a minute of ringing, I have either been bluntly cut off, or placed on hold then cut off. Not acceptable. Especially for someone with serious illnesses. The doctors and nurses are really understanding and helpful, but the reception staff need to get their act together.