iCarLease

If you are looking for a leased car, it would be pointless ordering a car from these guys! Placed an order for a “stock car” on the 17th of May and I was advised a turn around time of 2 weeks as apparently it was just an admin change of ownership. It has been over 6 weeks now and still no sign of a car, they keep stringing me along on a weekly basis without any follows up. Keep pointing fingers at Mercedes which is starting to feel like an absolute baloney! A simple name change cannot take 6 weeks, we are in 2022!If this was not bad enough, I have been chasing them for an update and the sales person Craig promised me with an update 3 days back. No communication at all so far, just like the past 6 weeks.Needless to say, an extremely frustrating experience and I would caution you on engaging with them to secure a car.Updated in response to the reply below -First of all thank you for taking the time to respond to me. I do look forward to hearing from you further.However, I think you need to recognise it’s about securing an order based on expectations being set. I was told a worst case scenario of 2 weeks. I wouldn’t lease a car to the customer if I cannot control the deliverables as it forms a fundamental part of that arrangement.Secondly, this whole notion that I should be indebted to you because I am not having to wait 6-8 months for a new car, is quite frankly rather patronising! A customer goes for a lease option for a stock car based on the idea that he/she would get it delivered in more or less the timeframe advised. 6 weeks later no sign of a car and being defensive on new car delivery timescales, quite frankly clutching on straws!

Always coming up with cheaper deals compared to other on the market. Returning customer.

A massive thank you to Craig who helped me through the process of the car. Great helpful man

Began receiving unsolicited spam from this company

Wasted my time by not dealing with my email enquiry, followed up with a number of reminder emails. Oh well, many more companies who will give customer service.My question wasn't difficult, honestly.

Ryan was very proactive & a pleasure to speak to, thank you for the great service. Car is now ordered & we hope the ongoing service is just as good

Craig and Gareth were super found me a great deal, quick when responding to my questions overall amazing experience.

I have been leasing for a few years now and have used a few different companies. This was my first time leasing with iCarLease through my account manager Rebecca Phoenix. I found Rebecca really efficient and transparent. The process of initial quote to accepted finance application only took a matter of a week and that's down to how well Rebecca managed everything. I would highly recommend her services when thinking to lease through this company.

Fantastic experience with iCarLease. Rebecca was able to source the exact car for my family's needs and at a price within my budget. Rebecca went above and beyond to source detailed information on the spec of the car and to make sure that I was happy before proceeding. From first quote to delivery I couldn't be happier and would recommend iCarLease - I will be using them for any future leases. Be sure to ask for Rebecca.