Thames Ambulance Service Ltd

Very poor service. Working at a clinic in Peterborough we used to have a real problem with drivers dropping patients and then not turning up to collect them for hours. Luckily we stopped seeing patients use the service and were quite happy about that however today an elderly patient arrived at 11.45am for a 15 minute follow up appointment. it is now 4pm and we have been told transport will not arrive until 5pm.our clinic is about to close so a member of staff must wait with the patient and hope this time they keep their word (having told us lift will come at 1.15. 3pm.4pm now 5pm) bring back volunteer drivers not this shoddy service. Update. The transport arrived at 5.30pm. So our patient waited five hours 30 minutes. The other patient in the mini bus had been waiting at the local trust for 5 hours.

Worked there for over 3 and a half years. Didn't pay me my holiday pay when I left and no managers HR or anyone wanted to help. Worked from January until end March with no days off....this was/is MY money!DO NOT WORK FOR THESE

Thames you provide a very poor service, I don't understand how you can just change your name and keep the contract after all you can put lipstick on a pig but it's still a pig. Nothing gets better you let people down for important treatment. Terrible service. It should be taken of you properly and give to a company who can run it.

I have got an appioment at lincoln hospital in the middle of feb cardiolergie as my doctor thinks i have got somthing wrong with my heart but i live out in the country no transport all i got you dont qulifie why dont you get a taxie they talk rubish it is 20 and that is just 9 miles i have got mentel health problems eye problems heart toubles and i am class as vonerble and i still cant get transport i dont know how they expect pepole get to appioments fly the question is they a

Booked this service for my elderly mother last week to be taken to an appointment at Lincoln County Hospital.Both crews (to hospital and return to home) were respectful and treated mum so nicely the experience was a pleasure for her and she was very anxious leading up to the appointment.The lady I did the booking with was also very helpful.Fantastic service, thankyou

Due to collect wife from hospital between 9 and 5, rang them to find out what’s going on what a waste of time as the person I spoke with had no clue on what was going on just said no drive was booked for collection albeit they had two days notice, said my be tomorrow now albeit can’t promise that. Please never sack your staff as otherwise they may end up with another company I use that gives good service, after all your company is only as good as your staff and this company is very poor not really worth one star score.BE WARNED Don’t rely on this service get something else sorted hopefully they will close down very shortly, cut the funding on them quickly government and give it to someone else who will use it to delivery a quality service.

I used the service for the first time today following a spinal injury. The crew were friendly and respectful and nothing was too much trouble. I would highly recommend this service. Well done everyone! X

Have had 3 appointments/transport cancelled by them at Queens Medical Centre Nottingham. I live 1 1/2 hours away, and can't drive because of the ankle surgery, injury, which means I can't put weight on my ankle. Previously had transport cancelled on Tuesday for checkup on Wednesday so had to spend £150.00 on a taxi, then told I couldn't claim it back. Booked transport 5 weeks ago for an appointment at 9.15 am, rang up to confirm this was ok, and was told the appointment had been changed to 10.55 am by them, I hadnt been told about this at all. No communication from them at all, which is disgusting. Rang them again and asked for confirmation but apparently they cant confirm until the morning when it is a couple of hours journey. Disgusting response!!

At the beginning of this year TASL continually let my mother down on Transport then they said she didn't qualify! I did a formal complaint about how rude the call handler was to my mother and then contacted CQC and the NHS Ombudsmen. Finally they agreed that my mother was sick enough with severe heart failure Renal failure, Diabetes ,Thyroid ,Long Covid and Pulmonary Hypertension.I received a letter on the 6th May saying she would now get transport and we could take some respite from worring about transport"Today she was due at Papworth at 11.20 for a Pacemaker alteration as its not right

It's not a service at all. It's an embarrassment. I don't know who gave this company the contract for transporting patients to and from hospital but it should be revoked and they should disband. Constantly letting patients down again and again. Not sufficient notice given to even contemplate alternative transport. If i could give a 0 star review I would. Utterly useless.