Al madinah tours

Excellent customer service and very friendly.

Alhamdulilah me and my family was able to complete our umrah. We received lovely stay in Madinah and Makkah hotels. Unfortunately I have to be honest, flight to there was messed up- our group leader didn't guide us to the next flight which caused us to missed a flight but Alhamdulilah we ourselves managed to get another flight to go Saudi Arabia. The group leader we had, he was really good at explaining and taking us to ziarrat but he never once checked up on us, asked us if we needed anything or anything we were struggling with. Once our grandpa gone missing and the group leader just said he not my responsibility" when he was found- leader not even once came or texted to check if he was ok. He got no humanity in him- he only cared about his original group from his town (Bradford) as we were from Stoke on trent. This travel agent never given us full information

Customer service = -100

So bad it takes peoples money took mine and couldn’t even find a ticket they say they will give pass the money but never do it’s been 2 months has probably took others money to never ask for a ticket from here it’s not a good and trustable travel agency never ever use unless you want your money stolen from you and be promised to they’ll give it to you but won’t NEVER TRUST THEM!!

Worst experience ever.I have never seen such a disrespectful way to treat customers.