Wells Automotive Ltd

Terrible experience.They did the work and then tried to justify 4 hours worth of effort to replace one leaf spring. Considering that I had done the other one in 4 hours on my driveway just days before without any prior experience or specialist tools/training - it makes you wonder.The manager bloke started trying to explain it was because they had needed to undo my work etc and when I said I didn't believe him, he asked if I was calling him a liar and proceeded to try and stare me out.When I asked the mechanic to run through the actual steps he took, it equated to undoing 4 newly fitted bolts which they were suggesting had doubled the time to do the job and hence the exorbitant bill.Added to this the joys of enduring the mouthy woman behind the counter trying to justify the bill by saying they had 'fitted me in' when I was the second entry on a full sheet of bookings and how I had used their courtesy car (a free service) - as if that justified what was an extra £120 charge.I have no issue with the work done - the charging however is disgusting and reading other reviews, it appears to be a common pattern.Good Garage Scheme??!! Don't make me laugh...

Absolutely wonderful service at this garage. Very friendly team, great communication, they could not do enough for me. Very good price. So welcoming at reception. I would definitely recommend and I will continue to use this garage.

I took my van in as it needed repairs to the ball joints, gater, heater fan, & engine sensor & flushed the engine through where the sencors were as well as a lot more to do with the brakes. They did all that then put it through it's MOT. It passed. It certainly does more miles to the gallon now. Perfect can't thank them enough.

I asked for a quote on a starting motor replacement for my mercedes benz c220 and that was over a week ago.sell up and take up some other profession not car repairs.

Awful. I phoned in for abs fix on my van and the (very polite) receptionist and also a friendly mechanic told me they were happy to do the work and would give a couple of different quotes by the end of the day. I waited 2 days with no reply so called in. I then spoke to the owner who seemed to be doing basil fawlty impression. He was so rude and just said: “I don’t do that stuff”. I asked why and also why he didn’t just tell me that 2 days ago and he just said: “I don’t care, I don’t want to touch that”So, you get a bad review on here for your rude behaviour. Good luck running a business like that

My husband had a problem with the AC in our car during this recent heatwave. We took the car to Wells automotive and asked for their help? They were just great. They loanedus a car for the day and our AC was fixed and we picked our car up the next day. Brilliant service!

These guys are Great! They've helped me with both my car and my bike. Their prices are fair and they always communicate well. Thank you John and the team. You guys are the best!

Great service from the team and personally think the prices for the repairs and services I’ve had done are incredibly reasonable.

I booked in for wheel nut locks removal . I’d bought a pack of wheel nut locks which fit. All the garage needed to do was to swap them. I was quoted £25 plus vat, and when I got the call 2 hours later they charged me £114 - claiming the wheel nut locks were hard to get off (a lie) which they were going to say no matter what and charge me £50 for it - and they even charged me breakdown fee of £45 because they had offered to collect and drop off my car.If I had known this would be charged to being a breakdown fee I would have brought it in myself.Complete hiding of charges and exacerbating costs for money here. Total cost with vat was £114 for such a simple job.Furthermore I was unhappy to find the mechanics had greased up my car seats and parking brake and steering wheel were completely covered in grease. I Can’t get the grease off my light coloured passenger seat.When I was hit hard by this garage it stung and I felt in pain at the ruthlessness of the bloke who said “I’ve got staff to pay” when I told him I won’t be able to afford basic items if they charge me £114 when the quote was £25.I’ll never use this rip off garage again.Just giving an honest review … think before you dive in here! Also they put grease, stained all over my passenger headrest and other parts of the car. I can’t get it out. Not impressed

Extremely helpful when my van broke down on a Friday late afternoon on the motorway. They were more than happy for recovery to tow me to their premises. Very good customer service.