Jones Home Hardware (Hay) Ltd

As I know the owners personally, I am more conscious than normal of giving an honest appraisal...I love this shop. Although it may appear small from the roadside, don't be deceived becausestretches back a long way and it's something of an Alladin's cave.This hardware store sells just about any home & garden item you can think of but if your item is not in stock, the friendly staff are happy to order it for you.I've bought a lot of garden machinery here. Not only do I receive useful hints and advice, efficient and thorough on-site servicing is also available.I strongly recommend Jones Home Hardware.

THE BEST Hardware Shop in the world - fact. We have purchased some of our most important tools and machines for our farm/woodland from here, have them fixed and serviced here plus we buy day-to-day items and treat ourselves occasionally to cookware and buy gifts. The team are brilliant and have all worked there for many many years so are really efficient and knowledgable. Their adaptations to covid restrictions have worked effectively and kept staff and customers alike as safe as possible - we know this must have been challenging in such a multi-faceted business. Alastair, Carol and team - WE LOVE YOU GUYS! Thank you :)

Wonderful selection of everything you could possibly need, and much more you didn't know you needed. Hard to find your way around the packed and cramped space but the delightful staff can find almost everything you want. Long may Hay have such shops, useful, needed, friendly and sociable. A boon to the community.

Brilliant thank you! Going round in circles trying to find a brush cutter that was up to the job.The guy who helped us knew his products, set the thing up exactly as we wanted AND we got it for a good price.Interesting store with lots of other stuff too, will definitely be back!

Shop where you can get everything from sealing wax to paraffin stoves to casserole dishes to mousetraps to paint. Fab.

Bought a mower from them last year and recently had it serviced. Was told it would take 2 weeks but they didn't contact us. We called 4 weeks later. Seems it was ready after 1 week!

Picked up a new strimmer and even though I knew how to use them. I still got the run down and shown every detail for changing the blade to starting it. I'm used to battery powered strimmers so this petrol one was worth the demo. Excellent customer service.

Usually service is brilliant but, when buying birthday balloons from them including their helium, and them going down the very next day with no refund and not really appearing to care, it makes me not want to use them for anything in the future. Especially when they certainly aren't cheap!

What can I say about Jones Home Hardware? From the first phone call to the payment of our bill, the team are great. Cheerful, helpful and with nothing too much for them. Alistair will offer you a great deal, a great service and always a smiling face. I have been a happy customer for well over ten years, this may not sound that long, and it isn't, but I travel over three hours to get the Hay on Wye, purely to deal with Alistair and the team. It's old fashioned service, something that many could learn from today. You can buy many things on the internet, you can't buy the service you get from JHH there though. Use them or lose them, we've lost too many great local businesses already.Thanks everyone.

My lopper had broken into two, the very honest helpful lady kindly spent time and effort to find the correct nuts and bolts and pieces to mend it. It never broke again. Every question I ask in the store is met with kind friendly supportive help. I highly recommend this store to everyone.