Home Instead Farnborough, Farnham & Fleet

Excellent care provider. Mum and dad have been looked after beautifully by the care team. They have had a live in carer for nearly a year. All have been wonderful with different strengths .. Cathy so caring and incredible attention to detail. Spot on organising the house She'd take dad out every day to go blackberry and apple scrumping. Cathy was the angel who was with Mum when she passed away and we are so grateful for her love and care.Jacqui was fantastic at helping dad exercise, had a great sense of humor and fab at house organising and taking dad out for walks.Melinda took over when dad moved into Hill Brow nursing home. Luckily she loves the outdoors so walked 3 miles to come visit dad and play competitive scrabble and other games. She's helped him settle in by introducing him to other residents. She was very accommodating as we gave her a list of jobs to fill her time whilst not having to physically care for dad.The back office team including Susie, Inga and Ella have been fantastic ..on the ball to keep the carers supported when there's been issues with medication or equipment. So thank you team and Mhadi for running a great care business.Thank you from John Harvey (now 89) and his three daughters Liz, Jenny and Nicky

I would like to how great the service my aunt has received from Home Instead . The carers especially Nicola, Gulay, Laura and Fran have been wonderful, responding both to my aunt's needs and to suggestions from the family which have considerably helped improve my aunt's quality of life especially since her bereavement.I would also like to say how impressed I am with the admin team. They have always been so quick to respond to any requests or queries, it has been very reassuring to have such a professional team to turn to.A heartfelt Thank youHeather Cawley

Home Instead provided care for both of my parents this year. They were an excellent choice. From our initial enquiry to our final session, both the management team and the actual carers were professional, caring and helpful. Several of the carers went beyond their call of duty to support my parents in times of crisis. One carer (Jo) deserves a special mention. We could not have managed without them and I highly recommend them.

Both my Mum and I have found the help from the Home Instead team a fantastic support.Suz has been so efficient in managing the introductions to Mum's carers, and Mum is very happy with the help she is receiving from Sherron, Elaine and Fern. They are all lovely, and aside from the practical help that they provide, Mum really enjoys chatting to them all each day.The schedulers do a fantastic job in confirming Mum's carers for each week.  I always receive the email with plenty of notice, which gives me time to update Mum's weekly planner for her each Saturday, ready for the coming week. This routine,  with regular carers and timings has definitely helped Mum feel more secure and less anxious.I have seen a marked improvement in Mum's confidence and demeanour since the carers started, and it has certainly given me a real peace of mind to know that she is being so well looked after. I also really like the app, as it means I get an update on how Mum is doing each morning, whilst I'm working.You really have a fantastic team - I'm so glad that my friend referred me to you. Thank you so much for everything that you do!

I know that I’ve said it many times but I want to reaffirm how amazing Janet has been. Mary refereed to her as ‘my best friend Janet’. I’ve never seen anyone pass away having been cared for to such a high standard. Mary left this world with not a single bed sore on her body, her skin was in tip-top condition. She was clean and smelling beautiful, even her hair had been brushed.We will miss having Janet as part of the family, I know it may have been a job for Janet but we saw her as part of our family. A person needs to be special in order for the family to entrust them with a precious relative in the way we did with Janet. I never once doubled Janet and knew that her first priority was always Mary. She always gave 100% to Mary and anyone who visited Mary on a regular basis got to see what an amazing, professional carer she is. I do hope that her next placement will appreciate her as much as we did. We will always remain in her debt.

I feel so lucky that someone recommended Homeinstead to our family over 10 years ago now.The Homeinstead Farnborough branch provided an outstanding team of carers who made a wonderful difference to my mum's life, giving her stability, friendship and opportunities, and enabled her to remain at the home that she loved.Over the years mum's care went from 1 visit a week to full time live in care. The live in carers were fully supported by the company and provided seamless cover during some difficult times in the pandemic. The whole team were always very professional, and having a Raiser Chair available to them, meant mum could be got back up after a minor fall without having to call an ambulance.I won't single out individual carers - you were all brilliant -Thank you so much

I am delighted with the care from Home Instead. I am severely disabled and my husband is my full time Carer. We used them for three months when my husband was ill in 2018 and then have subsequently had them fortnightly to help him cope with housework. Following a fall and a ten week hospitalisation which left me virtually immobile with nighttime incontinence, they have cared for me once social service help finished.They have encouraged me to become gradually more independent and taken a lot of strain away from my 84 year old husband. I cannot praise these carers enough.Sylvia Brown

Both my sister and I have been most impressed by Home Instead and can confirm that the Farnborough office lives up to the rating of 'Outstanding'. We are only sorry that we are no longer using them following a decision to move our mother into a nursing home.From the outset, the support we have received from both the office and caregivers has been second to none. Nothing was ever too much trouble and they have all played their part in supporting and guiding us as we entered the unknown due to a fall by our mother and subsequent confinement.It is invidious to single out specific caregivers, especially as we were having visits of two people four times a day. All have been excellent in dealing with our mother and the various situations that they have found. However, we think that the two male carer givers, namely Ross and Graham, really helped her, and in particular Ross who became in effect her main care giver. He was always very cheerful and would go the extra mile without complaining. He took the time to understand our mother and knowing she liked music, even took his guitar and played to her. At other times he and Graham ended up singing Christmas carols with her in March! The office too, comprising Jo, Carly and Naomi, have all been a great help, always available to talk and give sympathetic guidance. Communication has been excellent and we always felt they put the customer first. However, this all comes from a great leader at the top. Mahdi was always available for us and pulled out all the stops when we needed care at short notice. He has been a great support and has always offered sound and comforting advice and we know that should things change he will be there for us.We would have no hesitation in recommending their services and have been so impressed that we have used Home Instead for another elderly relative.

From my initial enquiry to ongoing care being in place for my mum, I have found all staff I have been in contact with at Home Instead to be helpful, friendly, understanding and efficient. Mum now has a team of lovely caregivers who she really looks forward to seeing. She tells me how kind everyone is, respectful of her wishes and also of her home - a big thank you to Lorraine, Debbie K, Debbie H, June and Bibi! It was reassuring to mum to be able to meet potential caregivers before they started visiting her and having regular visit times and receiving a fortnightly schedule has helped establish the new routine. When the initial start time was a bit of a rush for mum to be ready, the caregiver fed this back and straight away the visit times were moved to suit mum better. Over the past month there have been a couple of occasions I have needed to request changes to the rota and the scheduling team have always been responsive and helpful. The new client manager Sylwia has been very supportive in enabling us to set up not just the right care at home for mum but finding the right caregivers who mum feels comfortable with. Mum's care plan & needs assessment are personalised, detailed and comprehensive both for physical needs and also emotional support.Since we have changed agencies to Home Instead the positive difference in mum's mood, anxiety and engagement is noticeable. She says she feels more relaxed in her own home, is supported to make daily choices and enjoys the social interactions. Our experience really has been one of a personalised service, which is enabling mum to stay in her own home where she would like to be. A big thank you to all at Home Instead involved in mum's care!

I would like to take this opportunity to say that the regular carers who have looked after my husband since June last year have been great and we are particularly grateful to Gulay, Graham and Laura for their excellent care. I would also like to thank Angie who provided ad hoc care when we needed it. I would recommend your agency to anybody who is looking for home care. It certainly gave us time to think about how to continue with my husband’s long term care needs. Ulla Green