Scottish Power Plc

Absolute nightmare for a company so huge the customer service is a joke

Dreadful company to deal with. Took 15 months to replace a token meter. Had to take them to the ombudsman to get meter replaced. Kept getting threatened with debt collectors

THIS IS A DISGRACE!!! I HAVE A GRAND DAUGHTER UNDER THE AGE OF 2 YRS OLD AND YET TO BE A PRIORITY WAS A NO GO, THE REASON, MY SON DIDNT PHONE TILL ALMOST 10PM, I DO APOLOGIZE SCOTTISH POWER I WILL TRY AND MAKE SOMETHING GO WRONG WITH HIS GAS METER WITHING OFFICE HOURS!!!! SEVERE BRONCHITIS AND VERY POOR CIRCULATION IN LEGS FEET ARMS AND HANDS.... ITS MONKEYS THAT WORK WITH THEM AND YET TO TALK TO THE ORGAN GRINDER YOU ARE TOLD SORRY THERE ISNT 1 AVAILABLE.. SCOTTISH POWER I WOULD LIKE TO KNOW WHAT YOU CALL A PRIORITY????? AN ALCOHOLIC THAT SPENDS MONEY ON BOOZE AND SCARED INCASE THEY FREEZE TO DEATH BECAUSE THE BODY TEMPERATURE FALLS?????? A DRUG USER THAT HAS AN ADDICTION??????? HA WHAT A FARCE, TO EVERYONE ELSE THATS WITH SCOTTISH POWER GET RID OF THE COMPANY AND GET 1 THAT IS RELIABLE, THAT KNOWS HOW TO PRIORITIZE CUSTOMERS, ESPECIALLY KIDS UNDER THE AGE OF 4 YEARS OLD, TO WHICH I MAY ADD IS AGAINST THE LAW NOT TO PRIORITIZE THEM, ESPECIALLY IF A DISABILITY IS INVOLVED!!!!!!!!!!

After speaking to a Scottish Power customer service agent in Liverpool who was supposed to phone me back after her screen froze and never called me back.All I need is to take over the electricity service contract for my new home, and have waited over 15 minutes on 3 further calls to their customer service centre in Liverpool.In frustration and after 5 calls to Scottish Power's Glasgow head office switch board I was eventually put through to the CEO's office and spoke with Sandra the CEO's secretary, hopefully Sandra can find a solution.As an example of good customer service, I set up a takeover contract for LPG gas supply for the same address from Calor in Grangemouth yesterday it took 10 minutes.This Scottish Power takeover service is taking an eternity. Ofgen and the operators need to sort this nonsense out.

Don't use this company as you will regret it.

Long wait on phone to get through as they're always experiencing high volume of calls.

Worse company ever had to deal with

A terrible company to suffer being a customer with. I paid my final bill using actual meter readings when moving house, they then sent onward bills to my new address; I spoke to a customer service advisor who confirmed it was paid and to ignore the letter. SEVENTEEN emails, FOUR ignored telephone callback requests later and over six months of giving up after waiting more than an hour each time when attempting to ring call centres and they have instructed a debt recovery agent!!DO NOT SWITCH TO THIS COMPANY IF YOU VALUE YOUR HONEST CREDIT RECORD.One star for the poor lady who I finally got hold of and listened to me.

No one answered got cut off