Costa Coffee
428 Reviews
$$$$
- Friday7 am–4 pm
- Saturday8 am–4 pm
- Sunday8 am–4 pm
- MondayClosed
- Tuesday7 am–4 pm
- Wednesday7 am–4 pm
- Thursday7 am–4 pm
About the Business
The Nation's Favourite Coffee Shop | Costa Coffee | Costa is the Nation's Favourite coffee shop and the largest and fastest growing coffee shop chain in the UK.
Contacts
Website
Call Us
+442076033333
380 Kensington High St, London W14 8NL
Hours
- Friday7 am–4 pm
- Saturday8 am–4 pm
- Sunday8 am–4 pm
- MondayClosed
- Tuesday7 am–4 pm
- Wednesday7 am–4 pm
- Thursday7 am–4 pm
Features
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
- Dine-in
- Takeaway
- Coffee
- Breakfast
- Dessert
- Seating
- Toilets
- Groups
- Accepts reservations
- Good for kids
- Lunch
- Casual
- Great tea selection
- Brunch
- Outdoor seating
Recommended Reviews
Daniel Low
19.03.2024
Costa Coffee
Glad I was not the only one facing problems with claiming promotions here. I had a 30% off food voucher which I was planning to use. Selected my choice of food and waiting in line when the counter girl Emilia who was serving another guest in front of me asked if I would like to have my food heated on her way to the oven from the till (she was about to heat then food of the guest in front of me). I thought I was weird as I’ve not even paid for it yet but obliged anyway.When it came to my turn and I wanted to scan the code, was told it was not applicable here, felt bad to deny purchase as my food was already in the oven reheating. Emilia also tried to multitask and tried to serve me even before finishing with the previous guest who is looking for cash, and asked me what drink I would like, to which I replied hot chocolate. She ordered it down the lane and when it was my turn, I added ‘with oat milk’, whereby her colleague had already stated with dairy. If Emilia had confirmed my purchase before heating it, I would have not had the transaction and she blamed me for not reading the terms and conditions, that too in an indirect way (saying ‘I’m amazed people don’t read the T&C before purchasing’ to her colleague) right when I was collecting my drink. Very poor attitude and service with childish actions.
Dalek
26.02.2024
Costa Coffee
Always closing way too early, mediocre coffee , not much in the choice of eats. Outside tables. Toilets inside the hotel. Do go visit Indian Motorcycle London - nearby at 368 - 370 Kensington High Street for quality motorbykes. ( this used to be the showroom for Bristol cars on this corner) . I would not stay at this Hilton hotel with the Costa Coffee always closing so early.Official Food Hygiene Rating - Scores On The Doors - 5 out of 5.Better coffee and eats at Cafe De Fred nearby in the Earls Court Road.
klaryta2007
10.01.2024
Costa Coffee
You can't use your beans here but you can definitely recharge your batteries with a nice cup of coffe. All the staff working here are very nice, kind to costumers, polite and overall the atmosphere is great. The only downside is the fact that they close at 4 and I see a lot of costumers leaving unhappy because of this. If I was the owner I would keep the store open until 7 pm as it is one of the biggest Costa Coffes in High Street Ken. and I would ask the staff to work in 2 shifts as this place is EXTREMELY BUSY all the time so it can be draining for them as well. I had a diabetic coma one day and one of the staff knew exactly what to give me for hypos so she saved my life. A masive thank you to the Romanian girl working that day. She deserves a raise.
Jonas Jankunas (jjsnap)
08.01.2024
Costa Coffee
Friendly staff, cozy atmosphere and great espresso coffee! Thank you so much!
pln109
04.01.2024
Costa Coffee
My first time visiting this branch, never had a problem with Costa in my life but today was a shambles. About 4 members of staff but still they all seemed disorganised and flustered which clearly resulted in an error with my order. Amongst other items i ordered a medium coconut latte and medium cappachino. Instead they prepared a small capachino and medium capachino with coconut milk. When shown the recipt the lady in charge still didnt have a clue where she went wrong. And when preparing my drinks again still made the same error in front of me!!! Shocking...im just so glad my brother is not allergic to nuts otherwise he would have been a gonner and the girl preparing the drinks needs to be re-trained from scratch, laughing it off amongst themselves is not acceptable. Wont be attending this branch again, no where to sit and extorianate prices...Nearly £4 for a cookie and £4 for a muffin....no wonder they are laughing!
Comeback
23.12.2023
Costa Coffee
Nice cleaner, just a little bit of smile and perfect. Ordered iced caramel latter PERFECT brother got another hot coffee didn’t say nothing so PERFECT thanks
Tomas Zilinskas
22.12.2023
Costa Coffee
Came here to use my free coffee voucher. Barrista told me I cannot use it because they are part of Hilton, which doesn't make any sense. There is an old sign saying shop is having an IT ISSUE
aniket samant
17.12.2023
Costa Coffee
This costa is very near to the Kensington Olympia railway station .... it has good sitting space inside and outside the cafe ... the staff was polite and service was good but I was bit disappointed with the coffee and hot chocolate we ordered which was cold or at most lukewarm .... it has good options of sandwiches , wraps and pastries too
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Map
380 Kensington High St, London W14 8NL
Costa Coffee