Sweet Haven Tranent
161 Reviews
- Friday1:30–9:30 PM
- Saturday1:30–9:30 PM
- Sunday1:30–9 PM
- MondayClosed
- Tuesday2:30–9 PM
- Wednesday2:30–9:30 PM
- Thursday2:30–9:30 PM
About the Business
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Contacts
Hours
- Friday1:30–9:30 PM
- Saturday1:30–9:30 PM
- Sunday1:30–9 PM
- MondayClosed
- Tuesday2:30–9 PM
- Wednesday2:30–9:30 PM
- Thursday2:30–9:30 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wheelchair-accessible seating
- Dine-in
- Takeaway
- Coffee
- Seating
- Toilets
- Family friendly
- Gender-neutral toilets
- Trending
Recommended Reviews
Omur Ozbahceliler
19.03.2024
Sweet Haven Tranent
Just got a 2 slices of cake, they are at least 3-4 days old. Plastic spoon couldn't even make a dent. Inedible. Absolute waste of money.
James Rossy
19.02.2024
Sweet Haven Tranent
Very disappointed! Unbelievable nowadays! I bought a big pick and mix and some sort of dessert left and came back for it as the guy serving said it would be 20 minutes.. came back needed change and I was told to buy something... utterly shocked, rotten customer service
John Hunt
18.02.2024
Sweet Haven Tranent
Classic Italian look and amazing waffles. Loads of sweets on sale and popular with kids.
Michael Robertson
14.02.2024
Sweet Haven Tranent
Products are nice enough, wide selection of ice cream and desserts. Customer service is terrible and really lets the place down, I would not usually leave a bad review for a local business but there is really no care for customers. Last twice I have been in, the younger lad with glasses has not acknowledged me standing waiting to be served, has not said thank you or shown the slightest bit of customer service. As a guest I feel like a hinderance whenever I have come in. A few years ago pre covid the staff were pleasant, I use to visit a few times a month. I suggest more than a little bit of customer service training for the current staff. I will not be back in the near future.
Emma Fraser
30.01.2024
Sweet Haven Tranent
Arrived disgusting and all over the place does not look appetising at all
Valerie A Wilson
21.01.2024
Sweet Haven Tranent
My company of 6 adults was chased out of the door at what we thought was 15 minutes before closing.Staff were none too polite.We are not returning, sticking instead to Wetherspoons and Lucas.
Karen Joyce
07.01.2024
Sweet Haven Tranent
I have just been into sweet haven in Tranent, there was only one server and we were sitting in, I went to the counter where the lady told me she would be 2 minutes, I took a menu and sat back down, more people came in and were served, then other people came in to sit in, 10 minutes passed and the lady never said a word or came to the table to take the order, she made an order for someone at an other table and never came near, the lady at the table next to us then decided to get up and order her items, while we were still waiting, we were now sat for 15 minutes and the lady that told us she would be 2 minutes still never came to our table. why would you not just tell us that there wasn't table serves, I was at the counter and sat down as I was told 2 minutes. We left without ordering our items as felt the service was very poor, don't leave 1 person serving tables and walk in customers, I come in to sweet haven quite regularly, but won't be back any time soon.. very disappointed .
Calum Maclean
03.01.2024
Sweet Haven Tranent
Turned up at 7.30pm and was greeted with we close at 8.30pm". Chairs were on the tables already and they obviously didn't want to serve us. As we only wanted a coffee we thought an hour was enough time
Deb Mackinlay
16.12.2023
Sweet Haven Tranent
Scrummy ice cream but the staff are hopeless. Revisited today to see if improved but yet again come away with the wrong flavour. Could argue I should check before I leave but quite frankly your only job is to serve ice cream and you should be getting it right especially as there was only myself and my child in the shop at the time . No excuses.Update, I’m clearly a glutton for punishment as I tried again. Last week got my hopes up as all went well but this week they couldn’t even be bothered to open the doors. Either 1 hr and 20 minutes late or 20 minutes late depending on the door time or website time. They can’t even be bothered to make sure their customers know when they are open. We were one of a dozen who slowly got fed up and left. When we drove past again they were still shut. I have no idea how they are still in business and the ice cream isn’t good enough to persevere with them. We’re at Lucas now, queuing up yes but the ice cream is great and the shop is open and can be counted on. Not surprised they’ve disabled new reviews on here I wouldn’t want to read them either. I’m glad I left a previous review I could add to
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13 Winton Pl, Tranent EH33 1AF
Sweet Haven Tranent