Powerhouse Fitness - Aberdeen Store

Great selection of equipment you can physically try to ensure that everything feels right. Michael and the rest of the team are very knowledgeable and were happy to discuss options and wait for us to make up our minds over several visits to be sure we had the right kit for our budget. Highly recommended!

Where do I start…From the first time I stepped into the store in Aberdeen. Service couldn’t have been better. Their care, service, attention to detail has been first class. Nothing has been too much trouble for the team. Lucas’s knowledge of their products was fantastic. Any issues, queries I had were dealt with swiftly and efficiently. Can’t recommend the team highly enough. Lucas, Michael and Emma. Take a bow. You guys are all a credit to the brand and the company. Wouldn’t hesitate to recommend you all. ⭐️

Josh has dealt with my initial enquiry by phone up to my recent purchase of a spin bike. He has kept in touch about progress of my order and delivery arrangements. Very happy with the service provided. Than you.

Excellent service and advice in store. Lucas took us through several pieces of equipment to help us make a decision with no pressure at all to buy. We ended up buying a rowing machine and exercise bike after taking a couple of days to consider the options.

Emma from the Aberdeen store was really knowledgeable and responsive. She gave me confidence that I was buying the right kit without me going in-store. She also helped me complete a complex purchase. Really enjoyed the interaction and now looking forward to receiving my kit :)

Josh and the team in Aberdeen were absolutely exceptional - i needed some advice on phone and help for delivery to northern ireland and they were 10/10. best price, service and just overall great team - thanks million and would highly recommend

Michael made it so simple. Yes, you will pay slightly more than some profiteering companies, but, the difference is, you get the quality and the service. Thank you so much. I'll no doubt be back!p.s. I've now bought from them again, holding a deal for me until I was ready. Both Michael and Josh were fantastic!! Thank you.

Update: the customer service team finally got in touch with me to discuss the issues after I posted this review and offered me a 10% refund on the rack due to the issues mentioned below, which should have equated to around £190. They sent me £161 back for some reason, and I can’t be bothered going back and forwards with them any more so I’ve added a star to the rating and I’m going to leave it at that.Original review:Ordering process was good, I spoke to Michael via email/phone and got a fair deal on a CTX5 rack, barbell and weights, bench, leg press attachment and jammer arms. Things started to go downhill with the delivery process. I was told the courier would contact me to arrange a delivery slot, this never happened, and when I called the courier company they had no details of the delivery and passed me on to another courier in my area who were equally useless. Powerhouse customer service assured me that the delivery was booked for the date I wanted, but the couriers lost the pallet with all my equipment on and in the end it was delivered late and on a random day - luckily I was at home.The kit I ordered is great and wasn’t too hard to assemble on my own, however several parts were scratched/damaged, I sent photos and was assured that this would be given to Customer Services to discuss some form of compensation, and this hasn’t happened. The jammer arms weren’t in stock and I was told they would be delivered at the end of September, when this date came I was told it would then be the end of October, thankfully they did eventually arrive then but it was significantly later than I was promised when I bought the equipment.Another issue was with the smith machine. From the dimensions on the website I thought the rack would fit fine in my garage and it does, however the counter weights for the smith machine are very big and my ceiling was too low to get them in, so the smith machine is relatively heavy even with no plates. It’s not a problem for me so much but my partner is very petite and it’s too heavy for her. Considering this was a home gym for us both it’s lost that utility so be careful when ordering this rack, you will need more height than mentioned on the website! I mentioned this when I sent the pictures of the damage and was told they could potentially send some smaller counterweights but again Customer Services haven’t bothered to get in touch with me.Overall the company seems to be very helpful when buying your stuff but then pretty useless once that is done. The delivery was really poor and dealing with the subsequent issues has been too. Not great when spending over £3000!