Mayne Veterinary Clinic Colchester

We had to use this incredible vets in an emergency some weeks ago, I absolutely love them and have now transferred all 3 of my dogs into their care.Both Charlotte and Keith are wonderfully kind and full of empathy and support,Charlotte has a very welcoming and soft voice and shes just so gentle.I feel confident and happy to bring our dogs in, knowing they will always go above and beyond to help them and us.

Honestly the best veterinary practice I have ever experienced. The whole team are so friendly and i’ve never had a conversation that didn’t show care, compassion and knowledge. I’ve had many great experiences with them but for one: the practice closes at 12:30PM on a Saturday, my cat started showing signs of a hurt eye at around 12:25PM, I phoned them in a panic thinking they wouldn’t be able to see her due to closing very soon but they told me to bring her down as soon as I could, treated her eye out of hours when staff could have been going home to enjoy their weekend, and didn’t even charge me any sort of out of hours pricing. Now having 3 pets registered here, I’m sure that will be one of many great experiences with them.

The dreaded day finally came when I had to take our cat to the vets for the first time & I can thankfully say they were amazing from start to finish, even during the current lockdown 2.0. I made numerous phone calls in between visits to clarify various things whilst our cat was at home and they didn't hesitate to help. I highly recommend :)

After 21 years being as a customer for ( Mayne Veterinary Clinic Colchester)I am so shocked of the way the manager has treated us,not long ago I took my cat to the vet due to his itchiness he had, The vet staff examine my cat, and in my experience and my wife has witnessed that he was not doing a good job and he could not find any health record for my cat on his PC due to the same issue he had a couple of years back, we were shocked and surprised, we did explain to him we brought him here two years ago he had the same problem and the lady we saw she was very nice, she investigated and gave him an injection and it stopped his itchiness my cat was ok. But he had no record.1 we mention that my cat has also lost weight; vat staff did not do anything about it when he examined my cat.2 as he was listening to my cat's heart it took him six minutes or seven minutes to try and find his heart beat. What's that all about.3, I believe we never got much support from him, and as a customer I'm not happy of the result and support he gave us.And flea check meant to be free that if the vet hasn't seen the cat for two years that's is the rules, but instead I was charged.I was so upset because my cat was suffering too much; I phone my bank to dispute this amount because I don't think it was fear that I pay and nothing was done in regards to my cat's condition.Next minute I'll get an email from the manager after I contact my bank to cancel the dispute because I just wanted to forget it and move on, the manager told me that I have two weeks to find a new vat and that's final, he also mentioned that they will not support or treat our animals and I must transfer to another partition vet clinic, ASAP am really upset.A company like this should treat us with more respect after all we are all paying them to treat our animals.This vet meant to,Respect the customers.Support the customers.Help the customers.Advise the customers,Do anything to support them and resolve the problem and issue they have.But no one supported me.Customers has the right to make a complaint if they're not happy with something or dispute, we have rights.I am so disappointed, there is some nice stuff that i really get on with and there is 1 or 2 staff I'm not too keen with.After all that I have paid an operation on my dog's leg to remove a nail that cost me £500,I also had to put my poor cat to sleep which cost me £300 that involves cremation, and they don't even appreciate all that amount i paid to the company, instead they tell you to move on and get another vet somewhere else.I don't recommend this vet after the way I got treated look elsewhere for better one.

We have only been with Mayne for just under a year having decided to register our new lab puppy with them. My previous Labradors were registered at another vets. I really like the practice, their approach and they definitely take more of a holistic and educated approach to treatment, diet and preventative treatment than others I have encountered in the past.Really caring team of clinicians alongside reception staff who take a genuine interest in the animal, owner and their needs.Thanks

Mayne Veterinary Clinic was recommended to us four years ago when we first adopted our lovely adult cat. She is always very relaxed when visiting the vet and all the staff handle her with love and care, whilst conducting all necessary checks. All staff - reception, nurses, vets are so caring whilst also being efficient. Can't fault it at all, and will always go to Mayne for as long as we have pets in the house

My wife and I have only recently moved to the area and registered our four cats with Mayne. The service we have received so far from all staff there has been wonderful, especially when caring very recently for one of the cats who unfortunately had to be put to sleep.The care and compassion shown was second to none and we are both very grateful for this. Thank you all .

Cannot thank the staff enough for making our little pup better after an awful few days of gastroenteritis, she was so poorly. They were amazing, so kind, caring and went above and beyond. What a team. We know our pup is in the best hands here and will receive the best treatment. They truly are our furbabys heroes! So grateful to have them as our local vet.

Took my 3month old puppy to Mayne vets today and from the moment we stepped foot in the vet, we were welcomed with such a calming enviroment. Ziggy was very nervous and everyone was amazing. Charlotte was Ziggys vet and she did a fantastic job keeping him calm especially after getting a vaccine and during the appointment I was told so much information which was great and not to mention I can take Ziggy for confidence appts to help with his anxiety so the visit to vet doesn't always result in cries and shakes.

I never realised how much of an important role a vet can play in your life until I found myself with a dog who needed more than a yearly visit.I was with Mayne for 5 and a half years, I don't really know how they do it to be honest. Usually you always come across one or two staff members in any working environment that you just don't click with. At Mayne, I've never had that. Every staff member that I've ever come into contact with at Mayne have been so so lovely. Even down to the Vets that are covering maternity leave, have been fantastic.Since I joined Mayne, I moved my sister and her boy over to them, my Auntie and her 4 dogs, my cousin and her dogs and my uncle with his dog. Some of these individuals were previously with other vets, some had been for a while or with previous dogs. There's no where else I'd recommend.I can't thank everyone at Mayne enough for answering every phone call, every check up, every last minute appointment, every difficult question and being there for me, Dan and Oreo through it all. You guys are what people want and need in a Vets.