Washington Court - Homeless Hostel

Staff are a combination between helpful and useless, kind and rude, supportive and lazy. Hard work is put in, but there isn't enough staff or funding, so things remain broken, dirty, or impractical. Expect to wait a while for a key to your own room. Service charge is fair, and staff are on site 24/7. Residents are a mixed bag of crazy, thieves, or druggies, but many are also kind hearted and a good laugh. Keep to yourself, and it's a place worth staying until somewhere better comes along. Food is always decent, location is great. Better than the streets. Some rooms are substantially nicer than others, from ensuite bathrooms, showers, and kitchen spaces, to having to share those utilities while living in an oversized cupboard. Good luck, and if they try to send you to a shared housing provider, make sure to ask around, because some of them are garbage.

The staff are friendly and helpful. I have been helped enormously by trident reach, and reading the earlier review, has spurred me to write this. The hostel helps homeless people to get off the streets, and will try to find them move on accommodation and help signpost other services where it is appropriate. The residents are varied and many have complex issues. When I first arrived there I was in poor physical and mental health. The staff helped, and there are people there who would happily take advantage of you, but not if you didn't choose to mix, drink or take drugs with them. The common areas are covered by Cctv, and the food is excellent. I am disgusted someone has chosen to write negative a review, when the problem with that particular reviewer, was caused by their total lack of respect for others, their choices, and anti social behaviour. I was there at the same time.

Washington Court continue to be highly supportive, friendly and welcoming. The Staff are highly professional and offer to people the dignity, compassion and humanity we all deserve. Thank you each and all, you are all amazing and I personally respect you for all you have continued to do for me. Great job. Wonderful Service...

Rude African staff most the staff who laugthed an no time for residents. Rooms rock burns in the curtains and bed spread. All druggies an pizz heads many beggers in the place. Stayed in 08 an got myself a flat as staff got no fker a place just stories they would. 97% needed burning in the hole.

When I came here four days ago as a place of Safety, I was met by profoundly caring staff. We undertook the initial assessment and I was offered a room. The room is disabled friendly and spacious. It as all the necessary amenities. As a person who as worked within the Industry for over 40 years, I know what to expect. I came with a open mind, knowing the provision and nature of the accommodation being provided... It is a Short Term Hostel and Night-shelter providing good food and a welcoming atmosphere.... Yes some of the residents are on the path of being the most marginalised human beings in the city. Trident endeavour to help and support them into healthier lifestyles, but do not hold any negative perceptions against any of those in their care. They have carried out the essential repairs and provided a Case-Worker within 48 hours. They have very realistic and effective insights into the vulnerabilities of those in their charge. The rest is laid within the choice of their residents. Trident staff are very supportive and caring. They are here to help, they do not deserve to be verbally abused by those who refrain from following their basic rules of respect. As an ex-drug user, alcoholic and gambler, I once was on that journey of Self-Destruction, then I turned my life around and I have theSupport of some very caring Friends and Associates from within numerous Professional Organisations and charities. They have been a lifeline anAna blessing... They only want to help where they are able. I know Trident have a very good reputation and I for one is glad of their help and support. I am safe and is very much respected back. I also know what their policies and procedures are and look forward in due course to be supported into progressing into a self-contained property. If not by Trident Reach itself, I am confident they will refer me to the right organisations who are able to support me in finding the most suitable accommodation which is best and which will meet my needs through disabilities which make me more vunerable than most being considered as Street Homeless. Thank you Trident for providing me with an opportunity to feel safe, well cared for, respected and effectively supported. A big shout out to the Team and all the Staff... It as been an honour and a privilidge to meet and work with you all... Thank you... You have all been amazing... You are all amazing and do an excellent job... You should feel proud of your achievements. You are truly special each and every one of you. God bless each and everyone of you.........

Has to be the rowdiest crowd I've ever seen. The residents here are the sharp edge of Birminghams homeless - the guys you'll see on the streets with sleeping bags over their shoulders and McDonalds coffee cups in their hands.The staff here seem a little disorganised at first sight but don't be deceived - they're right on the ball and they do a good job with it too. I got moved on to a decent place in just three weeks with the bare minimum of fuss and hassle.The rooms are pretty decent and they come in groups called Clusters" and each cluster has a shared toilet and shower room. Although not particularly clean

BED BUGS' THE BEDS R PISS PROOF.. THEY CAME WITH YOU PMSFLIf it wasn't for the cleaner's.. I'm sure I would of lost my belongings! MAINLY THANKS to the male cleaner(A Goodman!). He gave the time we really needed.We thank you deeply.

I would like to give a massive thank you for the help you have done for my brother Martyn PooleWords cannot express how much I thank you Courtney, Luke, Nicky, Fatima, and the rest of the staff at Washington Court Homeless CentreAnd words cannot elucidate the gratitude and the help you have done for my brother to get him re-housedThe staff at Washington Court,Thank you,Kind regards,David Poole

Staff seem friendly and very helpful. Other residents of course can be hit and miss but if you haven't got many choices there are definitely worse places.

It is disgusting there are drugs and drug users