Doorstep Desserts (Western Boulevard)

Ridiculous place. Take your money then advise it's 10 mins to make a pancake. It actually took 25 minutes. 1st and last time coming here. Joke!In Addition too this the pancakes are store bought standard American pancakes they warm up in the microwave. Just gets worse and worse

Decent place for quick dessert. Shakes are really nice but this time it was less flavoury but still good. Had brownie cookie dough 9/10 and waffle with rapberry sauce and strawberries drizzled with nutella 7/10. Pricewise the desserts are okay but shakes could be cheaper.

Dessert items are always great taste wise and delivered fast too, could do with increasing their portion size slightly

This place has literally come in to 2023 with a bang absolutely love the new decor and they even added new items like french toast that i have fallen in love with. I wonder who thought of the design it feels like its out of a Disney movie. Ive had enough of these fancy lavish looking places that serve dessert this is how it should be really inviting and colourful. My mrs loved the mocktails too overall would definitely recommend doorstep desserts.

Best service I got from a restaurant here in uk. Their staff is so nice and friendly. The strawberry sensation waffles are so good i definitely recommend it. The interior is very cute and cozy too.

Ordered 4 desserts for 4 different people, expensive enough but we went for it. Order ended up coming with just 1 desert and the ice sides of the other desserts. Rang them to know why the items were missing and they wouldn't say anything other than just to contact Uber. I can understand missing one item from an order but missing basically 3/4 of an order is shocking and something I've never experienced. Worse customer service ever for the amount you pay.Will never go back and I will spread the word of how awful this place is.

I ordered a selection of desserts including strawberry waffles, cookie dough, sundaes but I was not too happy with the quality of the food. The waffles were dry and not fully cooked. They were soggy and the chocolate was also not enough. I order from another Doorstep branch regularly and they are perfect, I thought to try this branch but was disappointed.

Update:Nearly a year later...I was in the mood for ice cream so I stopped in. I wanted ice cream on a waffle. They had my fave flavors: chocolate and vanilla/honeycomb.But! They wouldn't let me choose the flavor that was put on the waffle!! I bought 2 single scoops in those flavors.Come to find out, they gave me vanilla, which I froze and saved for my morning coffee. But it was sour so it didn't work.I'm never coming back. Cute decor doesn't make up for bad food and customer service. Spent £11 and I should have gotten Ben and Jerry's for £4 and had ice cream for a week!Original Review:I am new in town and am trying the local restaurants. I had a choice between this and another dessert shop. Unfortunately I chose this one without reading the reviews. I like to give businesses with 3 starts a chance to boost their ratings.I ordered dinner and dessert at 8:00pm and received an email stating that my order was pending and then accepted. This made me very happy because I haven't been able to change my cell phone to a local number yet. But, if they can email me - I can work with that.They quoted 50 min - 1 hour waiting time, so I started making some sides to go with the dinner I ordered.Over an hour and a half later, I do not have my food. I have reached out to them twice through email, because I am not able to reach them via voice. I let them know how their delivery person can reach me through talk/text if necessary. No response.Their website has a 'live agent.' So I contacted that and was told the contact the restaurant directly. Whomp whomp.I can't imagine that the food would be hot - even if it gets here. I have to go to sleep in an hour and now I'm just going to have the sides for dinner.Others have reviewed that they have good food. I will give them a chance and stop in if I'm in their area. But, as of right now, no food, contact through email regarding a delay/further wait time/issues contacting me - I have no choice but to give it one star, and hope they do better next time.

The desserts are fantastic. My favourite is cookie dough. I like to pick my own toppings so it's nice to be able to customise your dessert. The Movenpick ice-cream is super delicious, well worth it.Presentation is also impeccable.I can't recommend them enough!