Stepping Hill Hospital-Audiology

32 times i have phoned regarding my husbands hearing aids. each time it itsanswering machine so we leave message and no body gets back to us. When their is no answere machine it just rings & rings. three weeks he has had no hearing for. when we go up in the reception area there is a note on the desk where people check in saying about none attendees for appointments and that they do not phone to cancel, how can they phone to cancel if nobody is picking the phone up or getting back to the voice mails left. Seriously a letter is going into senior management Monday.